Compliance Manager, Healthcare

Job Title

Compliance Manager

Compliance Manager is responsible for oversight and compliance with the client’s Regulatory Program, Master Service Agreement, quality control documents, associated playbooks, policy and procedure manuals.

Develop Quality Assurance / Compliance program(s) designed to identify, measure, assess, report, monitor and control overall adherence to MSA requirements in addition to compliance with Cushman & Wakefield’s standards, policies, goals and objectives.

Assist teams in determining the need for and developing requests for change within established Governance procedures.

Interface directly with the client Compliance leads and client internal audit representatives, managing C&W response and participation during compliance audits, including, but not limited to:

• Preparing for upcoming audits by reviewing quality documents, training records, contracts and other regulatory related documentation.
• Responding to client’s request for audit requests for documentation. Work with the operations team to ensure the requests accurate and fulfilled timely.
• Responding timely to client requests for documentation during audits and working with operations team to complete all requests.
• Ensuring delivery of supporting documentation for Non-Conformances or CAPAs to client after audits.

Work with teams to develop, monitor and measure corrective action plans.

Apropriately identify, escalate, and manage areas of risk.

Support Director of Operations in compliance improvement opportunities.

• Build program enhancements and QA activities including, but not limited to: policy and Procedure maintenance, Hazard and PPE assessments and programs, compliance review of field conditions.
• Identify trends that can be used for operations enhancements and identify opportunities for improvement within the process.

Direct and conduct quality assurance assessments to assure program compliance to OSHA regulations, FDA regulations, and client’s compliance program.

• Assure that Playbooks, quality and regulatory documents are developed and maintained; work with internal teams to assure compliance with scope of work as well as C&W and client policy and procedures.
• Monitor Change Control documents and develop implementation plan for approved changes with affected teams.

Manage Compliance Coordinator and validate completion and accuracy of all deliverables, including the following and other duties as assigned:

• Proactively review scheduled maintenance and inspection work orders in CMMS to verify appropriate schedule of activities.
• Perform weekly, monthly and quarterly quality spot checks of quality documents, training records, maps and contracts to ensure program effectiveness and share findings with client and leadership. Review housekeeping, pest control, landscaping, and engineering maintenance inspections for completion. Notify operational teams of errors and assure corrective actions are taken and completed.
• Maintain records of compliance related maintenance activities and ensure they remain available for future review.
• Produce periodic reports to ensure program requirements and KPI are maintained.
• Maintain the accounts SDS data and chemical inventory as it relates to the regulatory process.
• Maintain housekeeping and pest control binders with required and current documentation outlined in the client’s Standard Operating Procedure (SOP). Manage other physical documentation as assigned.
• Ensure consistent delivery of services by maintaining playbooks and communicating new processes clearly.
• Train or retrain vendor and operations team to changes to SOPs and forms.
• Maintain training records for both the vendor and operations team of the latest SOPs and forms.
• Ensure all compliance documentation meet the standards of Good Documentation Practices (GDP).
• Respond to client’s request for audit requests for documentation. Work with the operations team to ensure the requests accurate and fulfilled.

• Oversee assigned programs and initiatives with clear project plans, RACI matrices, and risk…