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Service Desk Analyst II
Job in
Sunnyvale, Santa Clara County, California, 94087, USA
Listed on 2026-01-12
Listing for:
Milestone Technologies, Inc.
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Milestone Technologies, Inc. provided pay range
This range is provided by Milestone Technologies, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range$40.00/hr - $45.00/hr
Onsite position in Sunnyvale
W2 only - Benefits available thru Milestone
AI Cloud Computing
OverviewLevel 2 service desk support for 1,500+ end users
Required Skills- 3+ years’ experience in IT end user support, ideally for technology or enterprise-level companies
- Mac OS/desktop support experience, including JAMF for MDM
- Experience with collaboration tools like Slack, and Google Workspace
- Experience with ticketing systems like JIRA, Fresh Service, or similar
- Customer focused approach to delivering excellent service and support to internal customers
- Okta experience (preferred) for onboarding, account provisioning, access management, etc.
- AV/VC experience with Zoom highly preferred (setting up conference rooms, large events, etc.)
Mid‑Senior level
Employment typeContract
Job functionInformation Technology and Customer Service
IndustriesIT Services and IT Consulting
Referrals increase your chances of interviewing at Milestone Technologies, Inc. by 2x
Inferred from the description for this jobMedical insurance
Vision insurance
401(k)
Apply BELOW
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