ServiceNow HRSD Developer

This range is provided by Jade Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Service Now HRSD Developer (Hybrid– Sunnyvale, CA)

We are seeking an experienced Service Now Developer with strong HRSD experience and 6+ years of hands‑on expertise in designing, developing, and implementing Service Now solutions. This is a fully onsite role in Sunnyvale, CA (3–4 days per week).

The ideal candidate will have deep proficiency across the Service Now platform, including HRSD, ITSM, ITBM, custom application development, platform administration, scripting, and integrations, while ensuring adherence to industry and platform best practices.

• Design, develop, and implement Service Now applications, including custom apps, workflows, UI policies, business rules, client scripts, and HRSD components.
• Customize and enhance Service Now ITSM, ITBM, HRSD, and custom scoped applications based on business needs.
• Build and configure Service Catalog items, Request Management, Incident, Problem, Change, and CMDB modules.
• Develop integrations using REST/SOAP APIs, MID Server, and external third‑party applications.
• Configure Flow Designer, Integration Hub, Scripted REST APIs, and automation workflows.
• Implement Access Control Lists (ACLs), security rules, and platform permissions.
• Support upgrades, patching, and version management to ensure system performance and stability.
• Troubleshoot platform issues, resolve defects, and handle performance optimization.
• Partner with business analysts and stakeholders to refine requirements and deliver scalable solutions.
• Create and maintain technical documentation, test plans, and deployment procedures.
• Stay updated with Service Now best practices, latest releases, and platform innovations.

• 6+ years of hands‑on experience as a Service Now Developer
  .
• Strong expertise in HRSD along with ITSM, ITOM, or other modules.
• Experience with Service Now Administration, data model, CMDB structure, and platform configuration.
• Hands‑on experience with Flow Designer, Integration Hub
  , and REST/SOAP integrations.
• Familiarity with ATF (Automated Test Framework) and Service Now Performance Analytics.
• Experience with Service Portal development (Angular
  
  JS, HTML, CSS, Bootstrap) is a plus.
• Knowledge of MID Server, LDAP, OAuth, SSO, and other integration frameworks.
• Experience building Scoped Applications and custom Service Now apps.

• Strong problem‑solving and analytical skills.
• Ability to work both independently and collaboratively.
• High attention to detail and commitment to quality.

• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)

• Mid‑Senior level

• Full‑time

• Information Technology

• IT Services and IT Consulting and Engineering Services