Product Solutions Engineer, Google Store and Fi

Product Solutions Engineer, Google Store and Fi

Google place Boulder, CO, USA ;
Atlanta, GA, USA ; +3 more

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X The application window will be open until at least December 12, 2025. This opportunity will remain online based on business needs which may be before or after the specified date. Applicants in San Francisco:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note:

By applying to this position you will have an opportunity to share your preferred working location from the following:
Boulder, CO, USA;
Atlanta, GA, USA;
San Francisco, CA, USA;
New York, NY, USA;
Sunnyvale, CA, USA
.

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience troubleshooting technical issues for internal/external partners or customers.
• Experience with data analysis and SQL/MySQL.

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• Experience in operations management (e.g., process improvement, operational reviews, optimizing workflows, etc.).
• Experience managing projects and working with analytics, software coding, or customer-side web technologies.
• Ability to troubleshoot technical issues by gathering information, identifying potential causes, and testing solutions.
• Ability to read technical documentation and clearly communicate technical issues and findings to team members.

The Google Users and Products (gUP) team is dedicated to advocating Google's users by creating helpful and trusted experiences. Our work exists at the exciting intersection of technology and operations, where we strive daily to support and delight customers of the Google Store and Google Fi. We foster a collaborative, and engaging culture, creating an environment where every team member is empowered to do their best work.

As a Product Solutions Engineer, you will be the go‑to technical expert for our customer support and logistics platforms. Your mission is to ensure these systems are stable, scalable, and efficient. You will develop solutions that directly help customers find answers on their own, reducing support calls, and take full responsibility for our internal support and bug‑tracking infrastructure, making it more reliable and easier to manage.

You will streamline the technical process for adding new shipping partners and expanding to new countries, and free up other engineering teams by handling technical configurations, troubleshooting, and bug fixes, allowing them to focus on core projects. You will also help us migrate to a new, modern technology platform and manage it post‑launch.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full‑time position is $123,000‑$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

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