Tech Lead, Supportability, Networking

Join to apply for the Tech Lead, Supportability, Networking role at Google
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For Canada Applicants:
This posting is for an existing vacancy. By applying to this position you will have an opportunity to share your preferred working location:
Sunnyvale, CA, USA;
Waterloo, ON, Canada.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• Experience with one common scripting or coding language (e.g., Python, shell scripting).
• Experience with infrastructure systems, the scope and impact of the systems, and the underlying technology.
• Systems experience (e.g., Linux, Unix) or a similar operating system.

• Experience in software development in Java, C++, Python, Go, or production software system design.
• Understanding of private and public cloud design considerations and limitations in the areas of virtualization, global infrastructure, distributed systems, scalable storage solutions, software-defined networking, and Storage services.
• Ability to execute technical projects at global scale, across multiple teams and time zones.
• Ability to innovate using technology to advance business goals.
• Excellent organization, prioritization, problem-solving, and debugging skills with effective written and verbal communication and presentation skills.

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes using technology to connect with customers, employees and partners.

• Understand and evaluate the scalability and reliability to ensure the technical leads are always a step ahead of customer demands.
• Identify and drive major product supportability efforts as the primary Support interface into Engineering leadership.
• Own technical relationships with leaders in product engineering and Site Reliability Engineering, in order to improve the customer experience.
• Collaborate with global teams.

For US Applicants:
The US base salary range for this full-time position is $171,000-$254,000 + bonus + equity + benefits. For Canada Applicants:
The Canada base salary range for this full-time position is CAD ,000 + bonus + equity + benefits.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Mid-Senior level

Full-time

Project Management, Consulting, and Engineering

Information Services and Technology, Information and Internet