Tech Lead, Supportability, Networking

Google place Sunnyvale, CA, USA ;
Waterloo, ON, Canada

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X For Canada Applicants:
This posting is for an existing vacancy.

Note:

By applying to this position you will have an opportunity to share your preferred working location from the following:
Sunnyvale, CA, USA;
Waterloo, ON, Canada
.

Qualifications:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• Experience with one common scripting or coding language (e.g., Python, shell scripting).
• Experience with infrastructure systems, the scope and impact of the systems, and the underlying technology.
• Systems experience (e.g., Linux, Unix) or a similar operating system.

• Experience in software development in Java, C++, Python, Go or production software system design.
• Understanding of private and public cloud design considerations and limitations in the areas of virtualization, global infrastructure, distributed systems, scalable storage solutions, software-defined networking, and Storage services.
• Ability to execute technical projects at global scale, across multiple teams and time zones.
• Ability to innovate using technology to advance business goals.
• Excellent organization, prioritization, problem-solving, and debugging skills with effective written and verbal communication and presentation skills.

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud.
Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.
As Supportability Tech lead (STL), you'll be responsible for collaboration with Networking and Storage engineering, product teams, providing technical oversight, and operational management for a portfolio of critical products and infrastructure across the Cloud Networking and Storage teams as well as horizontal project areas that apply to all products diagnostic tooling or systemic product issues.
You will foster technical influence across networking and storage products, supporting their successful adoption by GCP customers. These products and services drive planet-scale networking and storage, enabling the next generation of AI workloads spanning GCP and partner ecosystems.

• Understand and evaluate the scalability and reliability to ensure the technical leads are always a step ahead of customer demands.
• Identify and drive major product supportability efforts as the primary Support interface into Engineering leadership.
• Own technical relationships with leaders in product engineering and Site Reliability Engineering, in order to improve the customer experience.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.