Program Manager II, Customer Self-Sufficiency, Google Cloud

Program Manager II, Customer Self-Sufficiency, Google Cloud Support

Google place Sunnyvale, CA, USA ;
San Francisco, CA, USA

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X Applicants in San Francisco:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note:

By applying to this position you will have an opportunity to share your preferred working location from the following:
Sunnyvale, CA, USA;
San Francisco, CA, USA
.

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in program or project management.
• Experience working with SQL, connecting and summarizing various datasets.

• 5 years of experience managing cross-functional/cross-team projects.
• Experience with research, experimentation, A/B tests, working with large datasets, statistical analysis methods and tools or maintaining data pipelines.
• Track record of driving program management, prioritization and delivery in a changing environment with minimal direction.
• Ability to work with cross functional teams in a team oriented environment.
• Ability to articulate findings and recommendations in a structured and clear manner to various audience.
• Ability to maintain high standards of accuracy, attention to detail while driven by intellectual curiosity and creatively solve problems applying a data driven approach with minimal guidance.

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company.

Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

The Support Programs team sits within the Google Cloud Support organization. Our mission is to build a next generation support experience: leveraging AI to offer our customers the most useful help content tailored to their specific issue so they can resolve it themselves; and connect them seamlessly to the support channel of their choice if they still need help. We are looking for a Program Manager with a passion for helping our customers find the help they need.

In this role, you will use your knowledge of data analysis, AI, and project management to lead data driven, multi-disciplinary projects end to end. You will work closely with a cross-functional team of engineers, User Experience (UX) and data scientists to identify opportunities to improve our product and service offerings, manage those projects throughout their entire lifecycle and ultimately drive the strategy of our product.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The US base salary range for this full-time position is $130,000-$191,000 + bonus + equity + benefits.

Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Learn more about benefits at Google .

• Prioritize the most promising projects and bring together the relevant stakeholders to take them all the way through to A/B test and final…