OEM-Account Manager-Emerging Threats

Strategic Account Manager, Mid-Market Retail

Santa Clara, CA

We’re looking for a strategic Account Manager to own and grow the selected existing Emerging Threats customer base. Your mission is twofold: protect the core ARR through flawless renewals and drive NARR (New Annual Recurring Revenue) growth through aggressive upselling and cross‑selling. You will be the trusted advisor to security teams relying on our intelligence to protect their organizations.

• Portfolio Management:
  Manage a book of business consisting of mid‑market and enterprise accounts using Emerging Threats products.
• Retention & Renewals:
  Proactively manage contract renewals, engaging customers 90 days in advance to ensure 95%+ retention rates.
• Expansion (Upsell/Cross‑sell):
  Identify white space within existing accounts and drive upgrades to premium feeds, additional sensor deployments, or complementary security modules to increase Average Revenue Per User (ARPU).
• QBRs & Value Selling:
  Conduct Quarterly Business Reviews (QBRs) to demonstrate ROI, highlight threats blocked, and align our roadmap with the customer’s security strategy.
• Churn Mitigation:
  Identify "at‑risk" accounts early through usage analytics and engagement scoring; implement "get well" plans immediately.

• Experience:
  
  3‑5 years in Account Management or Customer Success, ideally in Cybersecurity or deeply technical SaaS.
• Closer Mentality:
  Proven track record of carrying and exceeding a renewal and expansion quota.
• Technical Aptitude:
  Ability to discuss Threat Intelligence, IDS/IPS, and firewall integrations with security engineers and CISOs.
• Relationship Building:
  Strong capability to navigate large organizations and build multi‑threaded relationships (from Analyst to CISO).
• Success Metrics: NARR (New Annual Recurring Revenue), ARR (Annual Recurring Revenue), Upsell/Cross‑sell Revenue Closed.

Protecting people is at the heart of our award‑winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer‑focused and driven‑to‑win organization with leading‑edge products.

• Competitive compensation
• Comprehensive benefits
• Learning & Development
• Flexible work environment (Remote options, hybrid schedules, flexible hours, etc.)
• Annual wellness and community outreach days
• Recognition for contributions
• Global collaboration and networking opportunities

Apply today and explore your future mit your application here: