Desktop Support Analyst

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Job Title:

- Desktop Support Analyst (513708)

Location:

- Sunnyvale, CA (94085)

Duration:

- 1 Year

Job Description:

The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows and Mac OS computers, peripherals, iPads, and associated peripherals, including AV equipment. The Desktop Support Analyst will report to the Manager of IT Support and will work closely with other members of the technology department to support all end users.

• Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS computers, as well as iOS devices in a networked environment
• Install and configure software
• Set up and configure printers, scanners, and other peripherals
• Maintain and troubleshoot audio visual equipment
• Document issue resolution using the help desk ticketing system, document knowledge base and other articles in Sharepoint
• Maintain inventory of all hardware and software resources and parts
• Maintain excellent communication with all end users and other members of the technology department
• Work with outside vendors as needed
• This person will also be doing user education
• Execute other assigned tasks as delegated by the Manager of IT Support

• Ability to clearly communicate technical concepts to non-technical people
• Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures
• Ability to multi-task in a fast-paced environment
• 2+ years setup, configuration, troubleshooting of hardware and software (Windows and Mac OS)
• Experience working with O365, SharePoint and Office 2013
• Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)
• Some knowledge of Active Directory concepts and administration
• Someone who is comfortable working in front of executives
• Experience working with laptops – will be supporting at least 700 laptops
• Experience with Avaya or similar
• Soft skills required for the job:
  Customer oriented person, positive and friendly attitude, patient, polite, problem-solver by nature, highly conscientious and persuasive.

All your information will be kept confidential according to EEO guidelines.