Senior Site Reliability Manager
Listed on 2026-01-12
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IT/Tech
Systems Engineer, Cloud Computing, IT Project Manager, SRE/Site Reliability
Senior Site Reliability Manager
Req
Location:
Sunnyvale, California, United States, 94089
In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.
RUCKUS Networks builds and delivers purpose-driven networks that perform in the tough, unique environments of the industries we serve.
How You’ll Help Us Connect the World:RUCKUS Networks is seeking an experienced Site Reliability Engineering (SRE) Manager to lead our NAM and APAC operations teams in transforming traditional operations into modern SRE practices.
This high-impact leadership role will drive operational excellence, mentor engineering managers, and spearhead SRE transformation across our largest regional operations.
As a key member of the engineering leadership team, you will shape people and processes, implement scalable reliability strategies, and ensure 24/7 operational stability for our infrastructure.
You’ll manage engineering managers and their teams, fostering a culture of automation, reliability, and continuous improvement while collaborating with global operations counterparts.
Responsibilities:- Lead and develop engineering managers and technical operations engineers across India and APAC time zones.
- Build a collaborative team culture that emphasizes knowledge sharing, automation, and operational excellence.
- Mentor engineering managers to strengthen leadership capabilities and technical expertise.
- Set clear performance expectations and provide ongoing coaching for growth.
- Partner cross-functionally with Product, Security, Development, and global operations teams.
- Own 24/7 operational stability for India/APAC, including incident response, escalation, and post-incident reviews.
- Drive comprehensive incident management: alert handling, outage response, and root cause analysis (RCA/CAR).
- Transform traditional operations into modern SRE practices using SLOs, error budgets, and reliability engineering.
- Implement robust monitoring and alerting with APM tools, dashboards, and automation frameworks.
- Lead technical project delivery with clear timelines, resource planning, and stakeholder communication.
- Apply structured project management methodologies for visibility to senior leadership.
- Drive automation initiatives to reduce manual toil and improve reliability.
- Oversee change management processes with proper documentation and training.
- Manage infrastructure automation using Terraform, Kubernetes, and cloud platforms (GCP/AWS).
- Develop operational roadmaps aligned with business and technical strategies.
- Provide executive-level reporting on operational metrics, project status, and team performance.
- Collaborate with US operations teams to ensure seamless global coverage.
- Build high-performing technical teams through effective hiring, development, and retention strategies.
- 12+ years in Site Reliability Engineering (SRE), with 6+ years leading SRE, Dev Ops, or infrastructure teams.
- Proven experience mentoring engineering managers and developing leadership talent.
- Track record of transforming traditional operations or NOC teams into modern SRE organizations.
- Strong project management skills with Agile/Kanban experience and JIRA proficiency.
- Excellent communication skills, including executive-level presentations.
- Deep SRE expertise: incident management, on-call systems, monitoring, and reliability engineering.
- Infrastructure automation experience with Terraform, Kubernetes, Docker, and CI/CD pipelines.
- Cloud platform proficiency (GCP/AWS), including networking, security, and cost optimization.
- Monitoring and observability experience with Prometheus, Grafana, APM tools, and log aggregation.
- 24/7 operations experience with global team coordination and escalation management.
- Change management and compliance experience (SOC2, security reviews, audits).
- Strong foundation in Linux systems, networking protocols, and security practices
NO THIRD PARTY AGENCIES PLEASE. THIS ROLE IS NOT BUDGETED FOR RE-LOCATION AND/OR IMMIGRATION .
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Our salary ranges consider a wide variety of factors, including but not limited to benchmarking by independent third-party consultants, skill sets, years of experience,…
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