AppleCare Data Privacy Project Manager

Sunnyvale, California, United States Machine Learning and AI

The Apple Care Data Privacy Project Manager acts as the critical bridge between Apple Care business operations, Data Privacy, and Legal teams. In this role, you will champion customer trust and data protection across Apple Care systems, tools, and processes. You will guide cross-functional teams through essential privacy assessments, drive compliance with evolving global regulations, manage privacy-critical issues, and lead complex projects from initial concept through to final delivery and review—ensuring operational goals are met without compromising on privacy standards.

As a Data Privacy Project Manager within Apple Care, you will oversee and drive data privacy activities across a diverse, global landscape of systems and business workflows. Working in close partnership with Privacy Legal, technical architects, and organizational DRIs, you will ensure that Privacy Impact Assessments, Legitimate Interest Assessments, Secondary Use requests, and Records of Processing are executed with rigor and precision.

Beyond compliance governance, you will lead end-to-end technical and operational projects following Apple Care Technologies standards. You will navigate complex system dependencies, facilitate cross-functional workshops, manage Radar tracking systems and privacy repositories, and lead remediation efforts tied to audits and regulatory inquiries. The ideal candidate brings a blend of structured project management discipline, sound understanding of legal and regulatory frameworks, strong technical acumen, and the ability to thrive in dynamic, fast-paced environments.

• Act as the primary liaison between Apple Care, Data Privacy, and other departments within AC to ensure business project needs and operational processes are adequately met while remaining fully compliant.
• Partner with org-specific DRIs and Privacy Legal teams to provide guidance, ensuring Privacy Impact Assessments (PIAs), Legitimate Interest Assessments (LIAs), Secondary Use Data Requests, and Records of Processing (ROPs) are filed accurately and on time.
• Drive data privacy activities with business owners to achieve and maintain compliance with current and upcoming global privacy laws and internal policies.
• Coordinate efforts to implement operational and technical changes stemming from regulatory investigations or internal audit findings.
• Help investigate and support Legal teams in preparing responses to regulatory inquiries.
• Drive and own Data Privacy critical issues, managing escalations, root-cause analyses, and mitigation plans.
• Maintain functional Radar management and a centralized global repository system for Apple Care systems, tools, and processes.
• Direct and lead Data Privacy project activities across the full project lifecycle, from project inception to final implementation and post-launch review.
• Develop required project documentation throughout the project lifecycle in accordance with Apple Care Technologies project standards and methodologies.
• Effectively communicate all elements of project expectations, risks, and status to team members, leadership, and partners in a timely and clear fashion.
• Prioritize and delegate tasks and responsibilities to appropriate personnel, cross-functional partners, and team members.
• Identify and resolve issues, roadblocks, and conflicts as they arise across all project work streams.
• Plan, schedule, and track project timelines, milestones, and deliverables using appropriate project management tools and methodologies.

• Bachelor's degree or equivalent privacy/ compliance work experience.
• 3+ years of relevant experience.
• Good understanding of legal frameworks, data protection principles, and…