Director, Software Test Engineering & Quality Assurance

Sunnyvale, California, United States Operations and Supply Chain

At Apple, the systems and technology that power our internal operations, supply chain, and customer support are just as important as the products we build. The IS&T, Operations, and Apple Care Technologies organizations are essential to how Apple delivers at scale, enabling everything from global logistics and enterprise infrastructure to the world-class support experiences our customers depend on every day. Spanning three of Apple's most mission-critical domains and a diverse technology landscape that includes cloud, mobile, legacy, and emerging AI/ML systems, this organization is responsible for ensuring that every application, system, and process that powers Apple's internal and customer-facing operations meets the highest standards of quality, reliability, and performance.

As the Director of Software Test Engineering & Quality Assurance, you will lead a unified, global quality organization responsible for defining and executing Apple's enterprise-wide software validation vision, bringing together a world-class team under a single, cohesive testing approach that raises the bar on engineering excellence across IS&T, Operations, and Apple Care Technologies.

This leader owns the end-to-end testing strategy across IS&T, Operations, and Apple Care Technologies, ensuring that every application, system, and process meets Apple's exceptionally high bar for quality before it reaches the people who depend on it. Leading a global organization, this leader defines and executes a unified, enterprise-wide testing strategy, modernizes QA infrastructure by replacing manual overhead with scalable automation frameworks, and partners closely with engineering, product, and operations leaders to embed quality throughout the software development and systems lifecycle.

• Lead and develop a large, globally distributed quality organization, including SDETs, QA managers, and performance specialists, spanning multiple disciplines, geographies, and functions
• Establish and execute a unified testing strategy spanning automation, performance, security, and manual validation, tailored across cloud, mobile, legacy, and AI/ML technology paradigms
• Drive the modernization of QA infrastructure, replacing manual testing pipelines with scalable, shift-left automation frameworks such as Selenium, Playwright, and Appium, minimizing regression cycles and establishing metrics-driven quality gates across the entire software development lifecycle
• Define testing standards, tools, processes, and metrics that drive consistency, efficiency, and quality at scale across IS&T, Operations, and Apple Care Technologies
• Oversee testing across a broad portfolio of applications, internal systems, enterprise platforms, and customer-facing support technologies
• Partner with senior engineering, product, and Dev Ops leaders across IS&T, Operations, and Apple Care to tightly integrate continuous automated testing within CI/CD pipelines and align testing priorities with business objectives and release timelines
• Adapt quality processes across multi-stack environments, balancing high-velocity deployments for web and cloud-native SaaS applications with structured, risk-mitigated cycles for legacy core systems and AI/ML pipelines
• Establish and execute best practices for QA, QE, IT, and UAT test execution, ensuring proper testing at each gate and the appropriate sign-off across all release stages
• Develop and track high-impact quality KPIs, including defect escape rate, test coverage, code churn, and MTTR, to systematically isolate bottlenecks and provide executive stakeholders with transparent quality readouts
• Drive…