ServiceNow HRSD BSA

Job : SUNNYVALE, CA

Employment Type:

Full Time Company: SRI Tech Solutions Role:
Service Now HRSD BSAJob Type: FTE only

Location:

SUNNYVALE, California Onsite/Hybrid/Remote:
Onsite Top

Skills:

Service Now HRSD Certification, Configurable Workspace, Now Assist

Job Title:

Service Now HRSD (HR Service Delivery) BSAWe are seeking a skilled HRSD Business Systems Analyst (BSA) to partner closely with the Service Now HRSD Architect and act as the bridge between HR business stakeholders and IT/Service Now development teams. The HRSD BSA will gather and analyze requirements, collaborate on designing HRSD solutions, and ensure successful delivery of HR service management initiatives such as Configurable Workspace, Now Assist, Case & Knowledge Management, Employee Center Pro, and Workday  addition to project delivery, the BSA will support Business-As-Usual (BAU) activities, including minor enhancements, defect fixes, incident triage, and process improvements to ensure the ongoing stability and efficiency of HRSD services

Key Responsibilities:

Requirements Gathering & Analysis:

• Collaborate with HR stakeholders/ People Systems team to elicit, document, and prioritize requirements for HRSD modules, with a focus on Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro.

• Identify gaps in current HR processes and recommend solutions leveraging Service Now HRSD capabilities.
Solution Design &

Collaboration:

• Partner with the Service Now HRSD Architect and development teams to design scalable, efficient HRSD solutions.

• Translate business needs into functional specifications, user stories, acceptance criteria, and process flows.
Project Delivery Support:

• Assist in sprint planning, backlog grooming, and prioritization of stories with HR business stakeholders.

• Support SIT (System Integration Testing) and UAT (User Acceptance Testing) including test case preparation, execution, and validation for both new functionality and upgrade initiatives.
Configurable Workspace Implementation:

• Support design, testing, and rollout of HR Agent Work spaces (Configurable), ensuring workflows are intuitive, efficient, and aligned with HR operational needs.

• Now Assist Implementation:

• Collaborate on configuring and optimizing Now Assist for HR fulfillers to improve case handling efficiency and knowledge recommendations.
Business-As-Usual (BAU) Support:

• Support ongoing HRSD operations, including minor enhancements, defect fixes, and incident triage.

• Monitor and ensure adherence to SLAs for incident resolution and defect turnaround.

• Recommend process improvements and automation opportunities to reduce manual effort and improve HR service efficiency.
Integration & Data Support:

• Work with teams to support Workday HCM and other HR system integrations.

• Ensure data accuracy and consistency across HRSD modules and integrated systems.
Stakeholder Communication:

• Act as a liaison between HR, IT, and development teams to ensure alignment on requirements, timelines, and priorities.

• Facilitate workshops, demos, and training sessions as needed to ensure adoption of HRSD solutions.
Continuous Improvement:

• Identify opportunities to enhance HRSD processes, tools, and agent experiences.

• Stay updated on Service Now HRSD best practices, new releases, and emerging capabilities relevant to HR fulfillers.
Required Skills &

Qualifications:

• 6+ years of experience as a Business Systems Analyst or similar role, preferably in Service Now HRSD environments.

• Strong understanding of HR processes such as HR case resolution, knowledge management, and Employee Relations

• Hands-on experience with Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro.

• Familiarity…