Director, Infrastructure Engineering

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and  solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available.

We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

Ooma is looking for a Director, Infrastructure Engineering to lead the organization responsible for the infrastructure Ooma's customers depend on: data centers, public cloud, Linux server fleets, Kubernetes clusters, networking, ISP relationships, network storage, logging and monitoring infrastructure, network security, compliance, and more.

Your core mandate is to run a high-performing infrastructure organization of 12 engineers—developing team leads, driving operational excellence and reliability, owning capital and operating budgets, and continuously finding opportunities to optimize cost, vendor spend, and efficiency—all while serving as a trusted infrastructure partner to peer teams in Network Operations and to Engineering. As the company grows, you'll modernize the technology stack and scale the team and its practices to match.

If you're an infrastructure leader who is technically credible with strong individual contributors, operationally rigorous, and polished enough to present strategy to executives, this role was written for you.

• Build and run a high-performing, distributed infrastructure organization of ~12 engineers, driving operational excellence, reliability, and accountability across all infrastructure services.
• Manage capital and operating budgets, own vendor relationships and contract negotiations, and continuously identify opportunities to reduce cost without compromising reliability.
• Set technical direction across data centers, cloud environments, Linux, Kubernetes, networking, storage, observability (logging and monitoring), and network security. Bring the technical depth to earn the respect of strong individual contributors and make sound architectural trade-offs.
• Operate as a service provider to sibling teams within Network Operations, building and maintaining the hardware platforms on which they deploy and upgrade Ooma's products and services.
• Collaborate with Product and Development teams to define, architect, and document infrastructure solutions for upcoming products and services, bringing infrastructure into the design conversation early - including SLAs, performance targets, scalability, and capacity planning.
• Establish and develop team leads, build a leadership bench, and evolve the team structure over time toward functional domains as the unified organization matures.
• Partner with Security and broader organizational leadership to define security policies and standards for data center and cloud infrastructure and lead the implementation and enforcement of those policies across all environments- including security patch and operating system upgrade cadences, and partnering with audit and compliance teams (e.g., SOX, SOC).
• Build strategic plans, roadmaps, and presentations for executive leadership that connect infrastructure investment to business outcomes.
• Own the 24/7/365 on-call escalation path. Build an escalation model and on-call program where you're accountable for outcomes—without needing to…