Director, Product Management, Card Not Present

Position: Director, Product Management, Card Not Present Payments
Calling all innovators - find your future 're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference  Title Director, Product Management, Card Not Present Payments What does a Director, Product Management, Card Not Present Payments do?

In this role you’ll own the strategy, roadmap, and global execution for Clover’s Card Not Present (CNP) payments portfolio, including e-commerce APIs and integrations, payment links, invoicing, recurring billing, alternative payment methods, authorization optimization, fraud management, dispute automation, and payment system compliance. This is a product leadership role at the heart of Clover’s omni-channel strategy, with responsibility for growing merchant accounts, processing volume, and high-margin revenue, as well as delivering seamless digital payment experiences.

You’ll lead a team of product managers and work closely across engineering, product design, marketing, developer relations, and sales channels to win in the market.

Product Strategy & Vision Develop a comprehensive card-not-present payment product strategy aligned with Clover’s overall mission, business priorities, vertical markets, and growth targets.

Create a product vision and multi-year roadmap across Clover’s e-commerce, mobile, and API/SDK products, balancing vertical strategies, merchant needs, and competitive dynamics.

Identify emerging trends and technologies in online payments and alternative payment methods to drive competitive differentiation.

Define our e-commerce integrations and developer partner strategy spanning key platforms and third-party developer solutions.

Develop a clear strategy to migrate legacy merchants from legacy gateways, and drive net-new merchant acquisition.

Represent the CNP product team in executive reviews, partner negotiations, and strategic planning cycles.

Product Development & Road mapping Drive the end-to-end product development lifecycle from ideation through launch, ensuring timely, high-quality delivery of secure, scalable online payment capabilities.

Develop deep understanding of Clover’s target merchant segments (restaurant, retail, services, healthcare) and translate segment-level needs into CNP product roadmaps.

Collaborate with engineering, architecture, and design teams to define technical requirements and payment API/SDK specifications.

Manage semi-annual card brand compliance mandates, PCI requirements, and regional payment and security rules.

Drive global CNP expansion planning across international markets, incorporating localized payment methods and regulatory standards.

Translate product delivery into measurable revenue growth, high-margin transaction volume, and improved authorization rates.

Go-To-Market Partner closely with product marketing, commercialization, sales channels, and developer relations to train sales teams and educate the market on Clover's CNP capabilities.

Collaborate with developer outreach and partner teams to support third-party developers building on Clover e-commerce APIs.Customer Focus Help conduct in-depth market and user research to understand merchant and consumer pain points and the competitive landscape.

Gather and analyze customer feedback, operational data, decline rates, fraud rates, and other data to understand opportunities for improvement.

Ensure high levels of customer satisfaction and retention by delivering secure, compliant,…