Technical Program Manager

• Ways of Working:
  Onsite - This job is fully onsite.
• Employee Type:
  Employee
• Min. Salary Region 1: 184500 USD
• Global Job Level (HCM):
  Professional 4 (11)
• Min. Salary Region 2: 156800 USD

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive
. As a global leader in robotic-assisted surgery and minimally invasive care
, our technologies—like the da Vinci surgical system and Ion
—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful - because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare
, you’ll find your purpose here.

Primary function of position

The Technical Program Manager for Country-Specific Labeling (CSL) owns end-to-end delivery and long-term support of Intuitive’s custom CSL system, from architecture and design through implementation and at sites throughout the world and manage continuous improvements and feature enhancements. You will translate multi-country Regulatory Affairs requirements into scalable system requirements, labeling schemas, and templates, and drive integration with SAP and warehouse management systems.

You will lead cross-functional execution across IT, Quality, Regulatory, warehouse logistics, and label suppliers, including UAT planning and go-live readiness, to ensure compliant and efficient labeling. This role sits within Technical Services, reporting to the Product Labeling & Packaging Operations Manager.

Roles and responsibilities

Own the end-to-end CSL program
, serving as the primary driver for planning, execution, delivery, and stakeholder alignment across RA, IT, Quality, Operations, suppliers, and logistics sites.

Lead Country-Specific Labeling requirements management, partnering with Regulatory Affairs (RA/RSAs) to interpret country regulatory assessments and convert them into clear, testable requirements.

Drive schema development with IT/engineering teams by defining requirements, acceptance criteria, traceability, and change impacts; ensure schemas are scalable and aligned to enterprise standards.

Lead integration delivery for labeling capabilities with SAP and warehouse management systems, coordinating dependencies, interface readiness, and cutover planning.

Coordinate with warehouse logistics teams and external partners to implement labeling workflows, including label printing/handling, verification steps, exception management, and training/readiness.

Facilitate label template design discussions to ensure templates work as expected across countries, products, printer constraints, and warehouse execution.

Manage work streams related to supplier-printed labels, including specifications alignment, readiness tracking, issue triage, and operational deployment coordination.

Define and structure User Acceptance Testing (UAT) for labeling (test strategy, test cases, traceability, execution coordination, defect management, and sign-off).

Partner with Quality to manage labeling-related non-conformances (NCs) and CAPAs
, supporting investigation coordination, corrective action execution, and effectiveness checks.

Establish and maintain program documentation (program plans, RAID logs, requirements traceability,…