Senior Manager of Customer Program Management; Strategic Engagements

We Are:

At Synopsys, we drive innovations shaping the way people live and connect. Our technologies enable breakthroughs in chip design, verification, and IP integration, powering the future of high-performance silicon and software. Join us to help transform tomorrow.

A strategic, customer-focused leader with deep expertise in program management, SoC design flows, and the IP ecosystem. You thrive in dynamic environments, excel at building trusted relationships, and have a proven track record of leading teams to deliver outstanding customer experiences and business results.

• Lead a team of Program Managers supporting IP engagements and customer success.
• Shape the strategic direction of customer experience for your region.
• Drive end-to-end customer journeys from pre-sales through silicon success.
• Collaborate with cross-functional teams to ensure customer satisfaction.
• Manage escalations and resolve issues proactively.
• Partner with Sales to support contract closure.

• Enhance customer satisfaction and IP integration success.
• Improve Synopsys products through customer feedback.
• Resolve escalations efficiently to maintain strong relationships.
• Lead and inspire a high-performing team.
• Drive operational excellence and strategic improvements.
• Support key business and customer objectives.

• B.S./M.S. in Electrical Engineering or related field.
• 15+ years in engineering or program management roles.
• 10+ years of people management experience.
• Experience with contract negotiations.
• Strong communication and leadership skills.

• Strategic, customer-centric, and agile.
• Collaborative and inspirational leader.
• Excellent communicator and problem solver.

Join the Customer Engagement and Success team, working with global partners and cross-functional Synopsys groups to deliver IP integration and customer satisfaction.