Director of Operations

Job Details

Level
:
Management

Job Location
:
San Jose - Sunnyvale, CA 94089

Position Type
:
Full Time

Education Level
: 4 Year Degree

Salary Range
: $85,000.00 - $ Salary/year

Travel Percentage
:
Up to 25%

Job Shift
:
Any

Job Category
:
Management

The position is responsible for managing, directing and overseeing the delivery of services to clients, employees and administrative services mission of the branch to ensure client satisfaction. Accountabilities include, but not limited to, collaborating, and strategizing with Sales; coordinate operational resources daily to ensure service delivery meets and exceeds the client’s expectations; conducting site inspections; ensuring individual tasks are aligned with the team’s strategic goals;

supporting the branch’s financial goals; provide feedback and solutions by monitoring daily activities of the operations team. Develop skills and knowledge of all restoration and maintenance services provided; collaborates and communicates with the operations team on a consistent basis to ensure the client’s needs and requests are met; and recommends adjustments to delivery and frequency of services to be an asset to the client in collaboration with the sales team.

• Oversee service delivery, scheduling of service and quality assurance of work performed
• Recommend service to address unidentified issues and create a strong working relationship with the client, operations and sales team
• Responsible for meeting the branch gross profit goal and tracking and managing profits and losses by controlling labor, purchasing and utilization of expenditures
• Collaborate, partner and support the Sales team’s initiatives
• Ensure all work is completed per work order instructions and ensure work orders are then completed with all proper time, pictures and notes captured
• Inspect job sites to ensure the quality of work exceeds the customer’s expectations
• Ensure jobs meet financial goals and budgeted hours set forth
• Foster a consistent flow of communication with clients, employees, and management
• Ensure nightly report is submitted by 4am every day
• Take pro-active and creative approaches in resolving operational challenges
• Maintain a safe work environment for operational team and clients
• Understand and accurately perform all restorative and maintenance methods for carpet, upholstery, fabric, leather, hard surfaces including but not limited to wood, VCT, resilient flooring, ceramic, porcelain and stone. Solid understanding of coatings
• Understand and accurately performs water damage restoration
• Monitor care, cleanliness and preventative maintenance of equipment and vehicles
• Responsible for the implementation of training and orientation for technicians; promote positive goals with team leads and technicians
• Learn, teach, and implement new services and procedures to the operational team
• Motivate, mentor, train, coach and develop supervisors, team leads and technicians on all services, clients and professional skills
• Adhere to operational objectives by aligning individual goals and tasks to the Company’s strategic plan
• Develop and enhance knowledge of the client’s facilities to became an asset and to create and maintain a long-term partnership
• Maintain professional and technical knowledge by reviewing professional publications; establishing personal network; participating in professional societies and attending professional development workshops
• Follow rules, policies, regulations as outlined in company handbook
• Communicate issues, concerns and questions to supervisor

• Effectively manage operations team and ensure client satisfaction through outstanding service delivery and by providing quality work on a consistent basis
• Consistently working and collaborating with the Sales team
• Meet and exceed gross profit goals
• Subject Matter Expert of major accounts; extensive knowledge of all aspects of facilities to address the client’s needs and identify issues for the client
• Timely and effective resolution of clients issues and accurate reporting of all worked performed on a nightly basis
• Ensure all jobs are completed on time, to client expectations and to budget; minimize or eliminate…