Mgr Tech Delivery MOD

Overview

The Technical Delivery Manager is responsible for managing a technical service delivery operations team to delivery designed services as part of an Information Technology Infrastructure and Operations team. Responsible for achievement of contractual service SLA's, customer and employee satisfaction. Acts as the main liaison to clients and the global Modis team to ensure projects are running efficiently and on schedule including delivery quality, escalations and budget.

May manage delivery for multiple customers and sites in a region or country.

• Provides general management of technical teams including scheduling.
• Proactively researches to enhance and develop programs for new service lines.
• Builds and maintains subject matter expertise on assigned clients.
• Develops relationships with key clients and business leaders as the single point of contact for the delivery services to the client.
• Proactively communicates to ensure delivery and projects run efficiently and on schedule.
• Works diligently to ensure internal and client reporting database is updated routinely to reflect current project status and activities as defined in the Statement of Work (SOW).
• Responds to and addresses escalations from the service delivery operations team as defined in the client Statement of Work (SOW).
• Produces, analyzes and maintains service delivery agreed upon in the client Statement of Work (SOW).
• Participates in special projects and performs other duties as assigned.
• May participate in team member hiring/onboarding processes in accordance with client/organizational requirements.
• May supervise, train, mentor and coach additional onsite team members.

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

Bachelor's degree in business or a related field with a minimum of 1-3 years of leadership or client program management experience is required. Combination of post-high school education and related professional work experience equivalent to minimum (5) years of experience may be considered in lieu of a degree. Previous experience working within an Adecco Group North America business unit or closely with Business Partners and technical delivery using an onshore/offshore model and demonstrated leadership in a 3rdlevel support environment.

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

• Ability to communicate effectively, verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to focus on client needs with a commitment to quality and customer service.
• Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting deadlines.
• Ability to identify and resolve problems through recommending and implementing creative solutions.
• Knowledge of and ability to interpret and understand employment-related laws, rules and regulations.
• Knowledge of and the ability to utilize Applicant Tracking Systems.
• Knowledge of current sourcing and recruiting trends, best practices and methodologies.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

It s an exciting time to be part of our team. We re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset
-that  what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That  what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the…