Security Officer

Hotel Name: M Social Sunnyvale
Location: Onsite – Sunnyvale, CA
Salary Range: $30.00 Hourly

At M Social Sunnyvale
, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role:

As our Security Officer
, you will help protect our guests, employees, visitors, and hotel assets by maintaining a safe and secure environment throughout the property. You will conduct routine patrols, monitor security systems, respond to incidents, and support emergency preparedness while delivering professional, service-focused interactions.

This role is ideal for someone who is observant, calm under pressure, and committed to providing exceptional service while maintaining the highest standards of safety and security.

You will play a critical role in protecting people, property, and operations by proactively identifying risks, responding to incidents, and supporting a safe environment for everyone who visits or works at M Social Sunnyvale. Your professionalism and sound judgment will contribute to a secure and welcoming guest experience.

• Conduct routine patrols of guest areas, public spaces, parking facilities, back-of-house areas, and the exterior of the hotel
• Monitor CCTV systems, fire life safety systems, alarms, and access control systems
• Respond promptly to emergencies, disturbances, safety concerns, and guest incidents
• Assist with evacuations and emergency response procedures when necessary
• Secure hotel entrances, exits, and restricted areas as required

• Investigate incidents involving guests, employees, vendors, or property
• Prepare accurate and detailed incident, accident, and daily activity reports
• Document safety concerns and recommend corrective actions
• Preserve evidence and cooperate with local law enforcement and emergency responders when appropriate
• Maintain confidentiality and professionalism in all investigations

• Provide assistance and directions to guests and visitors
• Respond to guest concerns in a courteous, calm, and professional manner
• Escort guests or employees when requested
• Support a safe, welcoming environment while delivering exceptional customer service
• Assist with lost-and-found procedures and property recovery

• Identify potential safety hazards and security vulnerabilities throughout the property
• Conduct routine inspections of emergency equipment, exits, lighting, and safety systems
• Monitor compliance…