Sales and Service Technician

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Groundworks is seeking a talented Service Technician to join their team in the San Jose, CA area. The Service Technician is an integral part of the customer journey post‑installation, partnering with customers to inspect and service pre‑existing foundation repair and water management solutions. The role also supports customers with additional solutions options and needs.

• Base Pay + Commission with NO CAP on earnings
• Average annual earnings $120,000
• Company Vehicle and Gas Card provided
• Full‑time nonseasonal work
• Pre‑qualified, high‑quality appointments, no cold‑calling required
• Advanced leadership training opportunities from a promote‑from‑within culture
• Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match, PTO after applicable waiting periods
• Equity in North America’s leading foundation repair and water management company

• Execute appointments scheduled with customers
• Travel to customers’ homes as per assigned appointments
• Build long‑term relationships with customers and professionally represent the company
• Recommend additional products and services to enhance or improve the original installation or remedy potential issues through established processes and procedures
• Perform annual customer maintenance visits, examining previously completed work
• Perform reactive service appointments, diagnose and fix any issues
• Install additional products purchased by the customer as necessary
• Adhere to safety regulations and procedures when carrying out responsibilities
• Examine solutions installed by the company and determine potential warranty or non‑warranty work
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
• Other duties as assigned

• 1 or more years of proven sales experience preferred but not required
• Construction/Home Improvement experience preferred
• Proven customer relations experience preferred
• High school diploma or GED or equivalent experience
• A valid, non‑restrictive driver’s license is required

• Full‑time
• Remote & Onsite:
  Reporting into and working remotely of branch location
• Servicing area within territory

Groundworks® is the leading provider of foundation repair, crawl space encapsulation, basement waterproofing, and concrete lifting & stabilization. With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America. Recognized as a top workplace, we are building a company that is stronger together and on a mission to change the industry like never before.