Software Engineer III, Full Stack, Guided

Software Engineer III, Full Stack, Guided Support Experience

Join to apply for the Software Engineer III, Full Stack, Guided Support Experience role at Google

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree in an industry setting.
• 2 years of experience with full stack development, across the back-end such as Java, Python, GO, or C++ codebases, and front-end experience including JavaScript or Type Script, HTML, CSS or equivalent.

• Master’s degree or PhD in Computer Science or a related technical field.
• 2 years of experience with data structures or algorithms in either an academic or industry setting.
• 2 years of experience with performance, systems data analysis, visualization tools, or debugging.
• Experience working with Generative Artificial Intelligence (AI) or Machine Learning (ML) platforms, and with engineering and optimization.
• Experience in code and system health, diagnosis and resolution, and software test engineering.
• Experience developing accessible technologies.

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We’re looking for engineers who bring fresh ideas from all areas – information retrieval, distributed computing, large‑scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design, and mobile – the list goes on and is growing every day.

As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast‑paced business grow and evolve.

The Guided Support Experience (GSE) team collaborates within gTech Users and Products (gUP) Engineering, and is responsible for verticalizing the Guided Support Experience in the Google Help Center. GSE is the generative conversational support solution across consumer product portfolio such as Google Play, Pixel, and Workspace. The GSE team works with partners and other stakeholders in a cross‑functional structure, focusing on customizing GSE to the needs of Product Verticals (PVs).

In this role, you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions.

The US base salary range for this full‑time position is $141,000-$202,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

• Write product or system development code, and contribute toward improving code health, data hygiene, and overall system reliability.
• Analyze user behavior and adapt the Guided Support Experience (GSE) platform to support different product verticals and deliver a high‑quality product that drives engagement.
• Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
• Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback.
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.

Google is proud to be an equal‑opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law.

If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.