DMV Customer Service Team Lead

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Put your great customer service and leadership skills to use! The Division of Motor Vehicles (DMV) is currently recruiting to fill a DMV Customer Service Team Lead (DMV Customer Service Representative - Lead) position. This position is headquartered at the Superior Customer Service Center located at 1701 N. 4th Street, Superior, WI 54880 and is required to work full time in the office.

WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that rollover each year.
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax-advantaged 457 retirement savings plan.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances, providing flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website.

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability.

Position Summary

Team Leader positions function as lead workers by coordinating work activities, providing direction to staff, coaching and developing individual team members, and scheduling, assigning, and reviewing work. In addition, these positions provide interpretation of policies, procedures, statutes, and codes.

Team Leaders will work with DMV management to provide recommendations for improvements to processes, procedures, and rules and are responsible for collecting and analyzing data and information in order to generate reports for management. Team Leaders provide direct customer service to customers on the phone and in person.

Salary Information

This position is in schedule-range 02-15. The starting pay for this position is $29.58/hr, plus excellent benefits. Saturday hours may be required. An additional $0.80/hr will be awarded for all Saturday hours. A twelve-month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. WisDOT is not an E-verify employer.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

This position trains on and performs driver licensing examining and will be required to possess a valid driver license or obtain one within 6 months of hire.

This position may be assigned to a team which requires the ability to travel regularly on an independent basis from a headquarters office to other cities during the work week, providing motor vehicle services to the public; or may be assigned to an office requiring only occasional travel on an independent basis, to local public or technical schools for example, to provide the services described.

Qualifications

Qualified applicants will have all of the following:

• Experience providing customer service.
• Experience performing multiple tasks at once.
• Experience leading others in a job, project, or assignment.
• Experience interpreting complex laws, policies, or procedures.
• Experience using computers and one or more software programs to complete customer transactions.

In addition to having all the above, well-qualified applicants will have one or more of the following:

• Experience applying DMV technical knowledge.
• Experience resolving conflict for…