General Manager

Position Overview

As a General Manager, you are responsible for the financial performance of the store. You continuously encourage strong team engagement and a healthy culture by ensuring that clear roles and responsibilities are understood. You set expectations, hold team members accountable, and, as a team, deliver a great overall guest experience.

To be successful in the General Manager role, you maximize opportunities for sales and traffic growth and inspire your team. You demonstrate a commitment to Team, Guest, and Business, embodying Caribou’s purpose: to create day‑making experiences that spark a chain reaction of GOOD.

• Ensure the store is fully staffed for upcoming shifts, including making certain that all store schedules are up to date and written in a timely and effective manner; be deliberate about staffing decisions, bench planning and development. Develop creative team‑member engagement strategies and foster a culture of continuous internal growth and development.
• Build and maintain a high‑performing team through goal and standard setting, accountability, inspiration, and consistency by utilizing Caribou tools and resources.
• Execute and complete team training programs, promotional window training, and all onboarding and training initiatives.
• Provide ongoing coaching, feedback, and recognition to team members to support their development, enhance performance, and foster a positive and motivating work environment.
• Model and uphold company policies, practices, and standards, and ensure a safe and supportive environment for team members and guests.
• Use assigned Caribou systems and tools appropriately and on time.

• Lead by example to inspire and empower team members to deliver outstanding guest experiences by fostering a culture of excellence, continuous improvement, and fun.
• Facilitate the timely resolution of employee/customer relations, supply chain management, and asset management‑related issues.
• Drive strategies to consistently improve guest satisfaction, speed of service, and loyalty through actionable insights and results‑driven initiatives.

• Take ownership and lead with passion and vision to drive store performance, inspiring the team to drive sales, profitability, and operational excellence.
• Commit to excellence for regular and adaptable scheduling; follow Caribou General Manager scheduling standards for inventory management, admin, promotional window sets, holidays, and other necessary times to be present in the store.
• Manage supply chain processes and asset management to ensure timely replenishment, accurate stock levels, and efficient resource allocation, minimizing disruptions and supporting seamless store operations.
• Utilize financial planning knowledge to manage budgets for the store and company.
• Manage the Operating Statement and other financial inputs to analyze trends; make appropriate adjustments in the moment and for the future, focusing on top‑line sales and managing expenses according to business needs. Ensure cash flow growth through appropriate and ethical fiscal responsibility.
• Create energy, enthusiasm, and focus on meeting and exceeding sales goals.
• Support the delivery of operational excellence to drive in‑store sales initiatives that enhance the overall business performance.
• Manage inventory and waste to ensure operational efficiency and minimize loss.
• Maintain rigorous standards in food safety, sanitation, and health protocols.

• Bring Caribou’s Core Values to life in all that you do:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love.
• Build trust through transparent communication and consistent follow‑through.
• Display resilience and composure, maintaining focus and perspective in dynamic environments.
• Act as a change leader, embracing growth and fostering adaptability in the team; provide a store environment that sets equitable standards for people development and goal achievement.
• Support General Manager (GM) peers through partnership and collaboration.
• Provide and receive feedback with positive intent, demonstrating empathy, professionalism, and a commitment to growth,…