Case Manager​/Social Worker - Intake & Assessment

Douglas County is seeking applicants for Case Manager positions within our Intake and Assessment Child Protection Unit.

As a Case Manager in Intake & Assessment, you will play a vital role in ensuring the safety and well‑being of children and families. This position is responsible for assessing each family’s ability to use protective capacities to maintain a safe home environment, while offering support through education, resources, and community referrals. When a child’s safety cannot be maintained within the home, the Intake & Assessment Social Worker takes necessary action to protect the child, which may include facilitating removal and custody intake.

Case Manager is the entry‑level class for functions of moderate difficulty in all program areas. Employees work under close supervision while developing knowledge of laws, policies, and administrative procedures; human behavior and development; and effective interviewing, assessment, and caseload management skills. Competency is expected in ethical practice, documentation, court testimony, decision‑making, accountability, fiscal and resource awareness, and strong interpersonal skills.

Successful Case Managers are resilient, adaptable, and dedicated advocates for children and families. This is challenging but rewarding work where you can make a lasting impact in the lives of those we serve. Start your career in child welfare with Douglas County today!

• Annual wage increase based on eligibility
• Paid, on‑the‑job training and advancement opportunities
• 85% county contribution to health and dental premiums
• Health Savings Account (HSA) available to all employees enrolled in the county's medical plan, with annual contributions provided by the employer and the health plan
• Wisconsin Retirement – one of the most well‑managed retirement systems in the nation – contributions are paid according to current year rates set by WRS Employee Trust Fund. Refer to (Use the "Apply for this Job" box below). for further detail
• County‑paid Life Insurance Policy – coverage equivalent to annual salary – affordable Supplemental, Additional, and Spousal/Dependent coverage available at employee’s expense
• Competitive paid time off including vacation, sick time, personal days and holidays
• Public Student Loan Forgiveness (PSLF) Employer

• Participate in screening of unit referrals to child protection, offering input of knowledge of cases and recommendations
• Conduct child protection investigation, following state and investigative standards, agency policy and Wisconsin Children’s Code
• Conduct independent investigations with other counties and participation in Child First interviews with law enforcement and the District Attorney’s office
• Assess safety and the need for services making appropriate referrals for community resources
• Seek court jurisdiction, when appropriate, and provide documentation to the court as needed for petition
• Through the assessment process offer services, where appropriate and provide case management service until the case is transferred to an ongoing worker or closed
• Facilitate services for families identified as needing court‑ordered or voluntary case management
• Perform child protection investigations when necessary for open cases
• Develop protection and safety plans and arrange for implementation of service plans
• Provide intake coverage as assigned, accepting walk‑in or telephone intakes following agency intake protocols
• Serve in a 24/7 on‑call rotation to provide after‑hours response to juvenile custody intake calls as scheduled
• Perform other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

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• Bachelor’s degree in Social Work preferred
• Bachelor’s degree in human services field with at least one year of work experience is acceptable
• Ability and willingness to become Wisconsin Social Work certified per statue 457.08(1) and/or 457.09(1) may be necessary during course of employment and is preferred
• One to two years’ related work experience preferred
• Must possess and maintain a valid driver’s license and furnish proof of automobile insurance
• Transporting…