Case Manager​/Social Worker - Intake & Assessment

Case Manager/ Social Worker – Intake & Assessment

Douglas County is seeking applicants for Case Manager positions within our Intake and Assessment Child Protection Unit. As a Case Manager in Intake & Assessment, you will play a vital role in ensuring the safety and well‑being of children and families. The position involves assessing each family’s ability to maintain a safe home environment, providing support through education and resources, and, when necessary, taking protective action such as facilitating removal and custody intake.

• Screen unit referrals to child protection and provide input on cases and recommendations.
• Conduct child protection investigations following state and agency standards, and Wisconsin Children’s Code.
• Participate in Child First interviews with law enforcement and the District Attorney’s office.
• Assess safety needs and make appropriate referrals for community resources.
• Seek court jurisdiction and provide documentation for petitions when required.
• Offer services throughout the assessment process and manage cases until transfer or closure.
• Facilitate services for families needing court‑ordered or voluntary case management.
• Develop protection and safety plans and arrange implementation of service plans.
• Provide intake coverage, accepting walk‑in or telephone intakes per agency protocols.
• Serve in a 24/7 on‑call rotation for after‑hours juvenile custody intake calls as scheduled.
• Perform additional duties as assigned.

• Bachelor’s degree in Social Work preferred; a bachelor’s degree in human services with at least one year of related work experience is acceptable.
• Must possess and maintain a valid driver’s license and furnish proof of automobile insurance.
• Ability and willingness to obtain Wisconsin Social Work certification (statute 457.08(1) or 457.09(1)) may be required during employment.
• One to two years’ related work experience preferred.

• Knowledge of social and economic factors that influence family life.
• Understanding of human behavior, development, and psychological defense mechanisms.
• Knowledge of community resources and public assistance programs.
• Proficiency in interviewing techniques, problem‑solving methodology, and caseload management.
• Strong communication skills, both written and verbal, including court testimony and public speaking.
• Ability to develop and modify case plans in partnership with clients.
• Experience with documentation and use of designated software within six months of hire.
• Commitment to ethical practice, accountability, and continuous improvement.

• Perform non‑sedentary work, including walking, climbing stairs, and standing/sitting variable times.
• Carry a laptop and materials, lift up to 30 pounds, and make field visits as needed.
• Drive to and from appointments; maintain a valid driver’s license.
• Work in professional office environments as well as private residences, schools, or medical facilities.

• Annual wage increase based on eligibility.
• Paid, on‑the‑job training and advancement opportunities.
• 85% county contribution to health and dental premiums.
• Health Savings Account (HSA) available to all employees enrolled in the county medical plan, with annual employer contributions.
• Wisconsin Retirement System contributions per current rates.
• County‑paid life insurance equivalent to annual salary; supplemental options available.
• Competitive paid time off: vacation, sick time, personal days, and holidays.
• Public Student Loan Forgiveness (PSLF) employer assistance.
• Long‑term and short‑term disability coverage; employee assistance program; holiday schedule with 10 paid holidays and 3½ personal holidays.

Please attach college transcripts, a college diploma, or other proof of college credentials with your application.

Douglas County is an Equal Opportunity/Affirmative Action Employer.