Business Manager – Franchise Operations & Business Management

Location: Oman

Employment Type: Full-time / Part-time

We are seeking a highly experienced, commercially minded, and results‑driven professional to join our organization as a Business Manager – Franchise Operations & Business Management.

In this role, you will be responsible for overseeing franchise operations, managing business performance, coordinating franchise development activities, and ensuring operational consistency across franchise locations.

You will play a key role in supporting franchise partners, improving business efficiency, monitoring operational standards, and driving sustainable business growth. You will work closely with senior management, franchise owners, operations teams, marketing departments, and business development professionals to ensure that franchise operations align with organizational objectives and established business standards.

• Oversee daily franchise operations and business management activities.
• Develop and implement operational strategies to improve franchise performance.
• Monitor franchise locations to ensure compliance with company standards and operating procedures.
• Establish business performance targets, operational KPIs, and performance monitoring systems.
• Build and maintain strong relationships with franchise owners and business partners.
• Provide operational guidance and business support to franchise operators.
• Monitor franchise revenue, profitability, operating costs, and financial performance.
• Identify opportunities for franchise expansion and new business development.
• Coordinate franchise onboarding, operational setup, and business implementation activities.
• Review franchise agreements, operational requirements, and business performance obligations.
• Develop and maintain franchise operating manuals, policies, and management procedures.
• Conduct regular operational reviews and performance assessments across franchise locations.
• Identify operational challenges and recommend effective business improvement strategies.
• Coordinate with marketing teams to support franchise promotional campaigns and brand development.
• Monitor customer satisfaction, service quality, and franchise brand consistency.
• Support franchise budgeting, financial planning, and resource allocation activities.
• Evaluate business opportunities, market trends, and competitor activities.
• Coordinate with finance, HR, procurement, and operations departments.
• Support franchise partners in improving operational efficiency and profitability.
• Prepare business performance reports, operational summaries, and management presentations.
• Monitor inventory management, supply chain coordination, and operational resource requirements.
• Ensure franchise activities comply with applicable business regulations and company policies in Oman.
• Support risk management, operational audits, and business continuity initiatives.
• Develop training programs and operational guidance for franchise management teams.
• Negotiate and coordinate with external suppliers, service providers, and business partners when required.
• Identify opportunities to standardize franchise operations and improve business processes.
• Support continuous improvement of franchise management and business development strategies.

• Strong knowledge of business management and franchise operations.
• Excellent leadership, organizational, and strategic planning abilities.
• Experience managing franchise networks, multi-location operations, or business units.
• Strong understanding of franchise business models and operational management.
• Excellent financial analysis, budgeting, and business performance monitoring skills.
• Ability to develop and implement effective business…