Customer Support Agent

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.

Learn more about us

Our client is an innovative company in the energy sector, focused on delivering a fresh and engaging energy experience 🚀.

We are excited to invite motivated and customer-focused individuals to apply for the Customer Agent role and become part of a growing team. This is a great opportunity to build your career in an evolving industry while making a real impact on customer experience.

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Start date: 19 January 2026

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Recruitment: Applications are reviewed on a rolling basis, so early applications are encouraged.

• Handle a high volume of calls, emails, and chat interactions from customers with queries, concerns, or issues requiring resolution.
• Handling customer queries around quality issues, delivery status, grading delays, and payments
• Deliver a consistently exceptional customer experience, while meeting and exceeding strict performance KPIs (e.g., call-handling time, email/chat response rates, CSAT, and QA quotas).
• Work closely with other departments to escalate and resolve complex customer issues effectively.
• Communicate with a positive, solution-oriented attitude, fostering strong relationships with customers, team members, and managers.
• Assess and identify customers’ needs to promptly provide solutions and ensure satisfaction.
• Build and maintain trust with customers, clients, and key stakeholders through open, professional, and effective communication.
• Take full ownership of customer complaints and issues, ensuring satisfactory resolution before escalating when necessary.
• Uphold a high-performance workplace culture by collaborating with peers and contributing to a supportive, team-oriented environment.

• Soft Skills:
• Trustworthy:
  Deliver consistent performance despite working under minimal supervision.
• Great integrity and accountability (work on time and according to the coverage set by the TL).
• Good communication and coordination skills.
• Good interpersonal skills.
• Proactive and a self-starter.
• Commitment to stay at Influx and with the client for a long time (at least 1 year).
• Good adaptability (fast learner of new materials and working environments), perseverance, and tenacity.
• Great attention to detail.
• Technical
  
  Skills:
  
  
• Quickly grasp new knowledge and new client tools (Tech-savvy).
• Preference:
  agents without side hustles
• Previous “CS” experience is a plus.
• Having a good infrastructure (Good camera and laptop specs, minimum: 8GB of RAM, SSD storage, good internet connection, minimum 30 to 50 Mbps, and with proper CPU performance/able to multitask or open several tabs or apps at the same time without lagging).
• Internet Speed of 50-55 Mbps / Upload Speed - 50-55 Mbps
• System:
  Windows 10 or more. 32
  -bit Operation system.
• Laptop (Bring Your Own Device) No Chromebook, Linux OS, or Desktop) 8GB RAM or more
• Processors - Intel Core i5 or up.
• Wired headset
• Collaborate with a global team and work with leading brands in the industry.
• Be part of a fast-growing company committed to professional growth and career development.
• Enjoy a dynamic, inclusive, and supportive work environment where team culture is a top priority.
• This role is only open to applicants from Indonesia
• Influx never asks candidates to make any payment throughout the entire recruitment process.
• Successful candidates will be contacted only through email ending with

If this sounds like you (or someone you know), click the application link above and apply today! 🚀