Sales, Customer Service Rep, Bilingual

English Customer Service Jakarta

Job Desc

• Guide our consumer and partners in using our products
• Manage service enquiries and disputes arising from our consumer and partners
• Provide excellent customer service to our consumer and partners base
• Maintain good relationships and community building efforts with our consumer and partners
• Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
• Gather feedback from our consumer and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
• Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
• Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.

• Min D3 any major With GPA 2,75
• Min Fresh graduate and max 2 years in the same position (entry level)
• Willing to work in the shifting schedule
• Experience in customer service area
• Clear Articulation and good communication in Bahasa
• Sense Of Empathy
• Able to set the friendly tone (Smiling Voice)
• Good analytical skill
• Typing skill with WPM 50 & Accuracy 90%
• Fast response, effective and efficient in working
• Able to work within dynamic environment
• Vaccinated min 2 Doses
• Actively speaking in english

* Please submit your CV in English.

Benefit;
Basic Salary, BPJS