Job Description & How to Apply Below
- Actively moderate and respond to members’ comments and posts within the Samsung Members app in a timely and professional manner
- Ensure all responses strictly follow approved SOP, tone of voice, manner, and language guidelines
- Develop, maintain, and regularly update FAQ documentation based on recurring member questions and issues
- Provide accurate, empathetic, and human-centric responses to improve member satisfaction and engagement
- Identify trending topics, recurring issues, and potential risks within the community and escalate when necessary
- Support product launches, campaigns, and announcements by actively monitoring discussions and responding accordingly
- Coordinate with internal teams and clients to clarify issues and support resolution
- Ensure compliance with community guidelines
, including handling inappropriate content or behavior appropriately - Document member feedback, insights, and common pain points for internal reporting and continuous improvement
- Assist in refining response templates, macros, and moderation workflows to improve efficiency and quality
- Bachelor’s degree in any major
- Minimum 1 year of relevant working experience
, preferably in community management, customer support, or moderation roles - Basic data tracking and reporting (engagement, recurring issues, sentiment)
- Experience with community platforms, forums, or app-based moderation tools
- Ability to build and manage FAQ documentation and response guidelines
- Basic understanding of data analysis and reporting (metrics, sentiment, growth)
- Strong written communication with a friendly, empathetic, and human tone
- High attention to detail and consistency in responses
- Strong problem-solving and critical thinking skills
- Ability to handle complaints, negative feedback, and sensitive situations calmly
- Good time management and ability to handle high-volume conversations
- Willingness to learn and adapt to new products, features, and policies
- English proficiency:
Intermediate to Advanced - Microsoft Excel:
Basic to Intermediate - Willing to work on Freelance‑based (full working hours)
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×