Sea Logistics Customer Care Specialist Export

Sea Logistics Customer Care Specialist, Export

The role is suitable for a fresh graduate or junior candidate who is keen to learn, service‑minded, and interested in building a career in sea logistics and export customer care.

• Export Customer Care Operations
  • Handle daily export customer care activities in line with customer requirements and service expectations.
  • Act as the key contact point for export customers on shipment updates, inquiries, and service requests.
  • Follow up on shipment‑related matters, pending issues, and customer requirements until closure.
  • Support export business through regular customer follow‑up and service coordination.
• Stakeholder Management
  • Build and maintain strong customer relationships through proactive communication and service engagement.
  • Respond to customer inquiries in a timely, professional, and accurate manner.
  • Manage customer expectations calmly, especially when handling urgent requests or demanding requirements.
  • Support customer visits and service review discussions when required.
  • Maintain a customer‑first mindset and contribute to consistent service delivery.
  • Coordinate closely with internal teams to ensure customer requirements are understood and followed up properly.
  • Work with relevant stakeholders to support smooth shipment handling and issue resolution.
  • Escalate service issues, shipment concerns, or customer requirements when necessary.
  • Ensure clear communication flow between customers and internal teams.
• Proactive Follow up and Accuracy
  • Monitor shipment‑related updates and provide customers with accurate information.
  • Maintain accuracy in customer communication, shipment follow‑up, and service‑related updates.
  • Help prevent service errors, delays, penalties, and communication gaps through proper coordination.
  • Support service quality through timely and accurate follow‑up.
• Engagement & Improvement
  • Support regular customer engagement through calls, follow‑ups, and customer visits when required.
  • Share customer feedback to support better service improvement and internal alignment.
  • Support continuous improvement in customer care processes, communication flow, and service quality.

• Fresh graduates are welcome to apply; candidates with up to 2 years of relevant working experience will also be considered.
• Strong interest in sea logistics, export operations, freight forwarding, or customer care.
• Basic understanding of sea export processes will be an added advantage.
• Import knowledge or exposure will be an added advantage.
• Customer service, logistics, freight forwarding, or export operations experience will be preferred but is not mandatory.

• Basic understanding of shipment coordination, customer follow‑up, or export logistics is preferred.
• Able to manage customer inquiries, shipment updates, and service follow‑up accurately.
• Intermediate Microsoft Excel skills will be an added advantage.
• Able to work with internal systems and maintain accurate customer or shipment‑related updates.

• Strong spoken and written English communication skills are required.
• Good communication skills with the ability to engage professionally with customers and internal stakeholders.
• Proactive, responsible, and able to support urgent matters when needed.
• Flexibility may be required to support urgent customer or operational matters when needed.
• Local customer visits and weekend standby support may be required when necessary.

• Opportunity to build a career in sea logistics and export customer care.
• Exposure to export shipment coordination, customer engagement, and international trade.
• Opportunity to work closely with diverse customers and internal logistics teams.