Customer Service Representative
Listed on 2026-09-21
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, English Customer Service, Call Center / Support
Triv is one of the largest and oldest Cryptocurrency exchanges in Indonesia since 2015.
We’re seeking a Customer Service Representative in our Surabaya office to provide excellent customer support, maintain accurate records, and ensure compliance with company policies. Worry not—we offer competitive compensation and attractive benefits for our hardworking team!
Responsibilities:Responding to customer inquiries via phone, live chat, or social media
Identifying customer needs and recommend suitable services.
Staying updated on products, features, and system updates
Coordinating with the team to resolve complex issues
Qualifications:Bachelor’s Degree/Diploma or equivalent
Minimum 2 years of experience in Customer Service or a similar role
Good typing and computer skills
Strong communication and problem-solving skills
Customer-oriented, patient, and detail-oriented
Able to multitask and handle complaints professionally
Knowledge of the crypto industry is an advantage
Able to work in a WFO (Work From Office) system in Tambak Bening, Surabaya
Able to work on following shift schedule:
Monday - Friday
: 16.00 - 00.00,
Saturday
: 09.00 - 15.00,
Sunday
: OFF
NOTE:
Friday-SundayWFH
If you’re passionate about delivering great customer support, maintaining accurate records, and ensuring a smooth customer experience, we’d love to hear from you!
Triv is one of the largest and regulated crypto exchanges in Indonesia since 2015.
Triv is one of the largest and regulated crypto exchanges in Indonesia since 2015.
We’re looking for enthusiasts to join our rapidly growing team — people who love and understand cryptocurrency.
We’re looking for enthusiasts to join our rapidly growing team — people who love and understand cryptocurrency.
What can I earn as a Customer Service Representative(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).