Team Concierge

Assist guests with additional services, including:

• Floating Breakfast
• Airport Transfer
• Tour & Activities
• Decorations
• Private Chef
• Laundry Service
• Other special requests
• Coordinate guest requests with the on‑site operations team via Whats App.
• Follow up with vendors and internal teams to ensure timely service delivery.
• Handle guest concerns professionally and provide effective solutions.
• Support check‑in/check‑out communication and provide local recommendations.
• Maintain accurate records of guest requests and service arrangements.
• Deliver excellent customer service and ensure guest satisfaction.
• Work remotely while maintaining active communication with the team.

• Minimum 1 year of experience in Concierge, Guest Relations, Front Office, Customer Service, or Hospitality.
• Good written and spoken English.
• Strong communication and customer service skills.
• Fast response and able to manage multiple conversations simultaneously.
• Strong problem‑solving and organizational skills.
• Own a personal laptop and have a stable internet connection.
• Able to work independently in a remote environment.
• Willing to work on a shift schedule, including weekends and public holidays when required.
• Positive attitude, detail‑oriented, and service‑minded.

Based In Bali
Please note:
This position is only open to candidates currently based in Bali, as the interview process will be conducted offline/in person. Candidates residing outside Bali are kindly requested not to apply.