Job Description & How to Apply Below
We are seeking experienced customer support agents to handle phone, email, and live chat interactions, as front-line brand representatives, delivering high-quality, timely, and professional support across multiple languages and regions. The ideal candidate will be fluent in both Japanese and English and possess strong communication skills, problem-solving, and multitasking abilities.
What You’ll Do- Handle customer inquiries and support requests efficiently through the designated helpdesk platform in line with defined SLAs.
- Maintain a high level of accuracy and attention to detail while managing multiple conversations simultaneously.
- Meet daily productivity targets and service quality standards.
- Assist with basic technical troubleshooting when required.
- Resolve customer issues independently where possible and escape complex cases appropriately.
- Adapt quickly to seasonal fluctuations in contact volume, particularly during peak periods.
- Maintain professionalism and consistency when representing the brand across different markets.
- Professional proficiency in Japanese (minimum JLPT N2 / CEFR B2) and strong written and verbal communication skills in English.
- Prior experience in a multichannel customer support role (phone, email, chat) is highly preferred.
- Excellent verbal and written communication skills.
- Strong active listening and empathy.
- Ability to explain processes and solutions clearly and confidently.
- Culturally aware and comfortable supporting customers across different regions.
- Calm, professional, and solution-oriented under pressure.
- Experience using CRM and ticketing systems would be a huge advantage.
- Strong computer literacy and ability to learn new tools quickly.
- Accurate documentation and attention to detail.
- 100% remote work
- Collaborative and supportive global environment.
- Exposure to international clients.
- Opportunities for growth and development.
- System:
Windows 10 or above (32-bit) or Mac Book (no Chromebook, Linux, or desktop) - RAM:
Minimum 8GB - Processor:
Intel Core i5 or higher - Internet: 40–50 Mbps (download), 30 Mbps (upload)
- Equipment:
Wired headset - Environment:
Quiet, distraction-free workspace
Influx never asks candidates to make any payment throughout the entire recruitment process. Successful candidates will be contacted only through email ending with
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