Customer Experience Retail

Responsibilities

• Ensure the accuracy and completeness of borrower customer data
• Conduct contract signing with customers in accordance with company procedures
• Perform field visits or surveys to customers’ offices to verify information and maintain service quality
• Provide an excellent customer experience through professional interaction and responsive service
• Coordinate with internal teams to ensure smooth and efficient customer onboarding and contract processes

• Minimum education in high school diploma or equivalent
• Experience in courier services, document handling, or a similar role, with a strong understanding of confidentiality protocols and legal requirements
• Owns a personal two-wheeled vehicle
• Valid driver's license with a clean driving record (SIM & STNK)
• Honest, target-oriented, and enjoys fieldwork
• Ability to multi-task, prioritize, and manage time effectively
• Willing to be placed in Pasuruan, Bojonegoro, and Kediri Area

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.