Customer Experience Retail

Responsibilities

• Ensure the accuracy and completeness of borrower customer data.
• Conduct contract signing with customers in accordance with company procedures.
• Perform field visits or surveys to customers’ offices to verify information and maintain service quality.
• Provide an excellent customer experience through professional interaction and responsive service.
• Coordinate with internal teams to ensure smooth and efficient customer onboarding and contract processes.

• Minimum education in high school diploma or equivalent.
• Experience in courier services, document handling, or a similar role, with a strong understanding of confidentiality protocols and legal requirements.
• Owns a personal two-wheeled vehicle.
• Valid driver's license with a clean driving record (SIM & STNK).
• Honest, target-oriented, and enjoys fieldwork.
• Ability to multi-task, prioritize, and manage time effectively.
• Willing to be placed in Pasuruan, Bojonegoro, and Kediri Area.