Helpdesk Intern - WFO
Job in
34175, Surabaya, Indonesia
Listed on 2026-09-21
Listing for:
Meratus Group
Apprenticeship/Internship
position Listed on 2026-09-21
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, IT Business Analyst
Job Description & How to Apply Below
- Support the L1 Application Support team in handling day-to-day application-related inquiries and issues from business users.
- Assist existing L1 staff with basic troubleshooting and issue investigation under guidance.
- Help gather relevant information from business users to better understand reported issues.
- Assist in checking and analyzing transactional data to support issue investigation.
- Support the team in recording and updating tickets, including issue details, progress, and resolution status.
- Follow up on assigned tickets and help ensure information is properly documented and updated.
- Assist L1 staff in communicating with business users and relevant internal teams when required.
- Support the preparation and updating of FAQ and knowledge base documentation based on recurring issues and solutions.
- Learn and follow established incident handling and Helpdesk procedures.
- Provide additional support to L1 staff during periods of high workload or urgent incidents.
- Currently pursuing a degree/diploma in IT, Computer Science, Information Systems, Engineering, or related fields is preferred but not mandatory.
- Good problem solving and analytical skills.
- Good verbal and written communication skills.
- Basic ability to work with and analyze data, particularly using Excel.
- Willingness to learn application troubleshooting and Helpdesk processes.
- Detail oriented and able to follow structured procedures.
- Service oriented, patient, and responsive when dealing with users.
- Able to work collaboratively and learn from experienced L1 staff.
- Basic knowledge of SQL, databases, or application support would be an advantage.
- Basic knowledge of SQL / database querying.
- Familiarity with ticketing systems or Helpdesk tools.
- Basic understanding of application/system support.
- Experience with data analysis using Excel or similar tools.
- Previous internship, project, or academic experience involving IT support, application support, data analysis, or troubleshooting.
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