Repairs Coordinator

Job posting end date: 06/26/2026

We are seeking a Repairs Coordinator to join our Repair team at the Surabaya Service Centre. The Repairs Coordinator is responsible for end-to-end project management of repair, refurbishment, and fabrication jobs, from job initiation through completion. In this position, you will report to the Service Center Manager and work from Surabaya.

• Receive inquiries and liaise with customers regarding jobs arriving for repair.
• Obtain relevant drawings and technical information and develop strip-and-assess and repair scopes of work.
• Create job scoping and issue work packs to internal workshops or vendors for strip and assess items.
• Compile and assess all information from strip and assess, then create cost estimates and detailed customer proposals.
• Create job scoping and issue work packs to internal workshops or vendors to execute repairs.
• Liaise with Repairs Technical Supports to answer technical queries from workshops and vendors and advise on repair methods.
• Maintain IP‑related documentation, including drawings, specifications, procedures, and manage it under the Metso document control system.
• Create and maintain information in Repairs tools, including Repairs Management System (RMS), SAP, and Salesforce.
• Monitor progress of jobs both in‑house and at vendors and ensure jobs progress as planned.
• Inspect all jobs prior to dispatch and sign off relevant documentation.
• Review the profit margin achieved for each job.
• Attend customer meetings, update on job progress, and answer technical queries.
• Maintain continual communication with customers verbally, via email, progress reports, and meetings.
• Investigate negative customer feedback, implement corrective actions to prevent recurrence, and respond appropriately to the customer.

• Diploma/Bachelor in Engineering.
• 5 years of repair experience in mining or heavy‑industry equipment.
• Project management skills.
• Experience in OEM service or maintenance operations.
• Ability to manage multiple tasks and projects simultaneously in a fast‑paced environment.
• Ability to read and interpret documents such as safety procedures, operating and maintenance instructions, and OEM technical manuals.
• Proficiency in English.
• Proficiency in MS Office suite.

• Metso product experience.
• QAQC auditing experience.
• Welding, machining, fitting knowledge.

• An inspiring purpose – Enable sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world, and at Metso you help transform the industry for a positive change.
• Safe work environment – Safety is a fundamental value at Metso, with a focus on leadership and a safety culture.
• Compensation and rewards – A remuneration and benefits structure aligned with market practices, consisting of fixed and variable pay plus health care, dental plan, life insurance, private pension, food ticket, and other benefits in accordance with current policies.
• Flexibility – Open and flexible work environment that supports a healthy work‑life balance.
• A thriving culture – Inclusive culture that enables everyone to reach their full potential, fostering courage, compassion, and collaboration for a sustainable future.
• Extensive learning opportunities – Ongoing dialogue, feedback, internal mobility, mentoring, training, and global projects.
• Interaction without borders – Network of colleagues worldwide to exchange experiences and knowledge, supporting open and honest communication.

Metso is an equal‑opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.