Quality Assurance; QA) Officer

This role involves conducting scheduled and unannounced audits of shrimp processing facilities, plastic tray manufacturers, and master carton suppliers in Indonesia. You will verify supplier compliance with Haven Foods Standard Operating Procedures, inspect raw materials and in-process production stages, ensure packaging quality assurance, perform pre-shipment verifications, coordinate product testing, maintain comprehensive QA documentation, support food safety and compliance requirements, and act as the primary on-the-ground point of contact between Haven Foods and Indonesian suppliers on quality matters.

Supplier & Facility Audits

Conduct scheduled and unannounced audits of shrimp processing facilities, plastic tray manufacturers, and master carton suppliers in Indonesia.

Verify supplier compliance with Haven Foods Standard Operating Procedures (SOPs), including (Master Carton), (Plastic Trays and Bowls), and (Artwork and Color Matching).

Document supplier performance against Haven Foods specifications and customer requirements.

Report findings, non-conformances, and corrective actions to the Haven Foods QA team.

Inspect incoming raw shrimp at supplier facilities for size, color, freshness, odor, temperature, and physical defects.

Monitor production stages including sorting, peeling, deveining, cooking, IQF freezing, glazing, and packaging.

Verify production parameters (temperature, time, glaze percentage) against customer specifications.

Identify and document any deviation from approved processes or recipes.

Packaging Quality Assurance

Inspect plastic trays and bowls for wall thickness using a digital caliper at all five required measurement areas (corner, wall, bottom, edge, lid).

Verify master carton dimensions, top clearance gap, board structure, and sealing condition.

Inspect printed artwork (labels, stickers, plastic bag prints, master carton prints) for color accuracy against Pantone references.

Confirm packaging materials are food-grade, suitable for frozen storage, and match approved specifications.

Verify retain samples are collected and stored correctly at every supplier.

Perform pre-shipment inspections of finished goods before container loading.

Verify count, glaze percentage, labeling accuracy, lot codes, and master carton condition.

Inspect pallet configuration and container loading for stability and damage prevention during transit.

Authorize or hold shipments based on inspection findings. Escalate hold decisions to Haven Foods QA team for review.

Product Testing & Sampling

Coordinate microbiological, chemical, and sensory testing of shrimp products with accredited laboratories.

Collect retain samples from each production lot in accordance with Haven Foods retention requirements.

Record and analyze test results, identify trends, and report findings to the QA team.

Documentation & Reporting

Maintain accurate QA records including inspection logs, non-conformance reports (NCR), corrective and preventive actions (CAPA), and traceability documentation.

Documentation every inspection, with clear date, location, and SKU identification.

Submit weekly written reports to the Haven Foods QA team summarizing supplier visits, findings, and outstanding issues.

Maintain organized digital records accessible to the Haven Foods team in the US.

Food Safety & Compliance

Support supplier compliance with HACCP, GMP, SSOP, and customer-specific food safety standards (e.g., BRC, SQF).

Verify supplier facility certifications remain current (BAP, ASC, BRC, MSC, halal, kosher as applicable).

Assist Haven Foods during US customer audits and third-party audits of supplier facilities.

Support FDA / FSMA, USDA, and US import compliance requirements.

Communication & Coordination

Act as the primary…