Head of Quality Assurance, Asia

Haven Foods is an Indonesian exporter of premium shrimp. We supply cooked, raw, seasoned, and bakeable shrimp (in metal trays) to international buyers, in packaging made to premium retail standards.

Own and improve the QA system and SOPs for processing, packaging, and artwork and color matching.

Run a risk-based supplier audit program, including scheduled and unannounced audits.

Set and report quality KPIs such as audit pass rate, NCR and CAPA closure time, complaints, and hold rate.

Approve or disqualify suppliers, maintain scorecards, and lead escalation when suppliers fail specifications.

Lead root cause investigations and make sure CAPAs are completed and verified.

Own packaging specifications for trays, bowls, metal trays, cartons, labels, and printed bags. This covers dimensions, wall thickness, Pantone color, and food-grade suitability.

Release or hold shipments after pre-shipment checks of count, glaze, labeling, lot codes, pallets, and container loading.

Keep suppliers compliant with HACCP, GMP, SSOP, BAP, ASC, BRC, MSC, halal, and customer programs.

Support FDA, FSMA, and FSVP requirements, and manage Cs-137 import certification documents for shrimp from Java.

Lead US customer and third-party audits, and maintain traceability and recall readiness.

Oversee lab testing and keep inspection records and weekly reports accurate and available to the US team.

Supervise QA Officers, and train supplier teams on Haven Foods SOPs.

Provide QA input on new products, including planned tilapia and breaded or value-added lines.

Bachelor’s degree in Fisheries, Food Science, Food Technology, or a related field.

At least 8 years of QA experience in seafood or frozen food, including at least 3 years leading a QA team.

Hands-on experience with seafood HACCP, GMP, and SSOP, and with BAP- or ASC-certified facilities.

Proven experience running supplier audits and taking NCRs and CAPAs through to closure.

Knowledge of US export requirements (FDA, FSMA) and customer-specific programs.

Current certification in at least one of these: PCQI, BRCGS Internal Auditor, SQF Practitioner, ISO 22000 Lead Auditor, or HACCP Lead Auditor.

Strong written and spoken English.

Willing to travel often across Indonesia.

Experience with Cs-137 import certification or KKP export certification.

Experience supporting US retail customer audits (for example Kroger, Walmart, or Whole Foods).

Halal supervisor certification or knowledge of halal compliance.

Experience with value-added or breaded seafood.

Honest: You report findings accurately, even when they are uncomfortable.

Decisive: You will hold a shipment when needed, and you can explain why.

A leader: You develop your team instead of only giving orders.

Calm under pressure: You solve problems quickly without raising tension.

Hands-on: You are self-directed and comfortable in cold, wet processing environments.