Business Development Associate

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Hi, I'm Arpana

D.R, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. The Business Development Associate (BDA) energetically participates in driving our sales engine and growing our business by pursuing inbound leads and driving outbound lead generation by leveraging cutting edge technology. With a passion for attracting new clients and building solid relationships, the BDA conducts extensive market research through various technologies, develops business strategies and pitches, and forges new business opportunities.

The ideal candidate is highly driven for results, intuitive, resourceful, and organized. They are motivated to increase sales, enhance CSG’s reputation, and innovate ways to solve our customer’s biggest business challenges. The BDA will have an energetic, can‑do attitude and be comfortable working in a metrics‑driven environment. A transparent and deliberate path to professional growth opportunity will keep high performers motivated to deliver.

• Conduct market research using cutting edge AI and customer intent technology and identify prospective clients.
• Drive pipeline growth by engaging with marketing campaigns and identifying quality leads to pursue.
• Coordinate appointments, meetings, and calls between customers, Solutions Consultants, Client Business Executives and Sales Directors.
• Assist in the development of a strong pipeline of new business opportunities through direct customer contact and prospecting.
• Leverage phone/email/social media/intent data for prospecting with key metrics around setting qualified first sales interactions and next step calls leading to proposals/pipeline.
• Independently and collaboratively solve deal‑level challenges to increase overall revenue and sales bookings.
• Cultivate strong relationships with new clients and further our reach within existing client organizations.
• Pre‑qualify customers based on company’s business model, current strategic initiatives, AI analytical recommendations and "CSG customer fit" guidelines.

• 2-3 years of experience working in Telco industry sales.
• Demonstrated experience in sales, previous experience in a B2B business development role advantageous.
• Experience with Salesforce, MS Dynamics, Salesloft, Demand Base and MS CoPilot highly advantageous.
• Strategic Thinking:
  Systematically solves problems and hypothesizes possible customer pain points, expectations, and implicit needs; brainstorms with team members to devise solutions to solve complex deal challenges.
• Communication:
  Tailors communication to the customer’s needs with authority; effectively delivers presentations and has strong verbal and written communication skills.
• Interpersonal Influence:
  Uses rational and emotional drivers that would appeal to customers to comfortably drive initial conversations in his or her favor.
• Networking:
  Identifies the right customer stakeholders and builds connections quickly to drive consensus for deals; works cooperatively with a wide range of internal stakeholders for deal success.
• Ownership:
  Goes out of his or her way to complete a job and has a relentless drive to achieve results; is independent and self‑directed and takes initiative with minimal direction or supervision.
• Workflow Management:
  Sets clear, realistic, and time‑bound objectives that align to business growth; breaks each objective into tasks and process steps that can be achieved with a realistic timeframe.
• A self‑starter attitude and ability to thrive in a fast‑paced environment with changing priorities and deadlines.
• Proven analytical ability to organize, interpret, and make recommendations for action by critically analysing AI recommendations, intent data, sales and customer feedback.
• Ability to read, write, speak and understand the English, Spanish and Portuguese languages in a business environment.

Impact – Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity – Do what’s right for our customers and our people while…