SVN​/Programme Associate; Refugee Care

Reference No. : SVN/2026/022

Job Title:

Programme Associate (Refugee Care)

Position:
Special Short-Term Contract

Duty Station:
Surabaya

Organization Unit:
Refugee Care

Classification: G-5

Report to:
Senior Programme Associate

Estimated

Start Date:

As soon as possible

Closing Date: 2 July 2026

• Assist in the implementation and monitoring of programme activities in line with the RCA programme procedures and mechanisms.
• Undertake regular visits to gather information on beneficiaries’ situations, document their needs or concerns, and relay this information to the supervisor and relevant colleagues for follow‑up; identify and promptly report any observed protection, security, or health‑related concerns to the supervisor in line with established procedures.
• Maintain updated files and information for assigned beneficiaries in the case management system and follow up as per programme setup.
• Act as a focal point for routine operational workflows related to protection and care coordination activities, guided by the RCA management team at the Country Office.
• Monitor basic service‑related information and activities, document gaps or issues observed during routine duties including those reported by beneficiaries and partners, share these with the supervisor and provide inputs on corrective actions.
• Organize meetings, workshops, training and other events; assist with logistical arrangements, outreach, participation lists, basic facilitation support, and communication with refugee communities and local stakeholders as part of the community engagement activities.
• Support updating and routine verification of data and relevant information for monthly and other reports in the Refugee Registration and Assistance Monitoring System (RAMS).
• Review payments to service providers, verify that supporting documents are correct, valid and complete, and assist with simple expense tracking tasks working closely with Resource Management.
• Assist in local transfers, including facilitating escort arrangements, in close coordination with Resettlement and Voluntary Returns and Migration Health units in Jakarta.
• Assist in maintaining positive working relationships with local interlocutors including IDC, Immigration and Police, private sector actors, NGOs/CBOs, local representatives and community leaders in the delivery of programme activities.
• Support knowledge‑sharing on refugee care activities and provide input on possible improvements to programme activities.
• Perform such other duties as may be assigned.

• Bachelor’s degree in Psychology, Management, Economics, Political, Social Science, International Relations, Development Studies, Migration Studies, Human Rights, Psychology or Business and Counseling from an accredited academic institution with three years of relevant working experience; or high school diploma with five years of relevant working experience.

• Good knowledge of, and experience assisting in the implementation of programme and operational support activities including some exposure to protection and mental health related tasks.
• Relevant experience in project implementation support; experience with training logistics or delivery is an advantage.
• Experience handling administrative activities.
• Experience working on migration-related activities, with exposure to Imigrasi processes and beneficiary contexts.

• Ability to identify needs and assist in the implementation and monitoring of programme activities.
• Experience liaising with Government Departments/Authorities and UN and other international organizations, private sector and other stakeholders.
• Ability to draft clear and concise routine reports and correspondence in English.
• High degree of computer literacy.

Fluency in English and Bahasa Indonesia (oral and written). Proficiency will be specifically evaluated during the selection process, which may include written and/or oral assessments.

• Inclusion and respect for diversity:
  Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency:
  Maintains high ethical standards and acts in a…