Customer Expert Apps; Experienced

JOB DESCRIPTION

• Providing information, managing cancellations, and assisting with seat selections or special requests.
• Reserving and printing tickets for customers, ensuring accuracy for domestic and international travel.
• Issuing tickets, boarding passes, and verifying travel documents.
• Using Global Distribution Systems (GDS) or computerized reservation systems, requiring strong computer skills.

• Bachelor's or Associate degree from any major
• Strong written and spoken English skills at B1 level or above
• Experience as a Ticketing Agent or similar role at least 6 months proven by paklaring (certificate of employment).
• Proficient in computer reservation systems (GDS), airline ticketing software, and Microsoft Office.
• GDS certification (Amadeus/ Sabre/ Galileo, etc.) is preferred
• Ability to manage last-minute changes professionally
• Willing to work on site in 24/7 shifting schedules
• Willing to participate in and complete all requires assessment in English