Complaint Specialist - Mandarin Speaker
Listed on 2026-09-25
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Customer Service/HelpDesk
Bilingual, Customer Service Rep, Client Relationship Management, HelpDesk/Support
Manage daily communication and service support for key Chinese clients, maintaining strong and positive client relationships.
Handle client inquiries, complaints, and escalated cases by providing timely follow-up and ensuring issues are properly resolved and closed.
Coordinate with relevant departments to address client feedback and operational issues, ensuring timely and effective resolution.
Identify and report significant operational issues or potential risks, and closely follow up on the resolution progress.
Consolidate and analyze client feedback and operational issues, and assist in identifying root causes and implementing improvements.
Job Requirements:Excellent Mandarin and Indonesian bilingual communication skills
, with a minimum HSK 5-6 level and the ability to communicate fluently in both spoken and written Chinese.
Strong logical thinking, communication, coordination, and problem-solving skills.
Fast learner with the ability to quickly understand business processes, systems, and relevant operational policies.
Strong customer service orientation and sense of responsibility, with the ability to independently follow up on issues and drive them toward resolution.
Candidates with experience in logistics, express delivery, customer service, or key account/client management will be highly preferred.
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