English Customer Service Chat

Job in 34583, Surakarta, Indonesia

Listing for: Concentrix

Full Time position
Listed on 2026-09-29

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support

Salary/Wage Range or Industry Benchmark: 66960000 - 100440000 IDR Monthly IDR 66960000.00 100440000.00 MONTH

Job description

About the role

This is a full-time WFO role for a Customer Service (Live Chat) position at Concentrix in Surakarta. The role involves providing customer support and ensuring customer satisfaction.

What you'll be doing

Handle inbound customer live chats with patience, empathy and professionalism

Provide accurate and timely information to address customer queries and concerns

Identify and escal… complex issues to the appropriate teams for efficient resolution

Maintain detailed records of customer interactions and follow up as needed

Contribute to continuous improvement by providing feedback on processes and procedures

Actively participate in team meetings and training sessions to enhance your skills

What we're looking for

Excellent command of the English language, both written and verbal (
minimum B2
)

Minimum education D3/S1

Must have experience as Customer Service before (at least 1 month)

Strong problem-solving and critical thinking skills to handle a variety of customer inquiries

Exceptional communication and interpersonal abilities to build rapport with customers

Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

Ability to work in rotational shifts & days

Willing to work on site in Surakarta

What we offer

At PT Concentrix Services Indonesia, we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary, you can look forward to:

Comprehensive health insurance and retirement benefits

Opportunities for career growth and professional development

Team-building activities and social events to foster a positive work culture

Flexible work arrangements and a comfortable office space