Job Description & How to Apply Below
The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America.
About the Role :
We are looking for a dynamic Trainer who will conduct process training for New Hire Training Batches.
Responsibilities :
Develop a schedule to assess training needs
Conduct training through new materials
Consult with other trainers, managers, and leadership
Track and compile collected data
Conceptualize training materials based on data and research
Communicate training needs and online resources
Create training strategies, initiatives, and materials
Test and review created materials
Maintain a database of all training materials
Review employee performance and learning
Deliver New Hire Training Batches
Conduct Refresher Trainings/cross trainings per requirements
Develop Content for various trainings
Liaison with different functions to drive business objectives
Calibrations within the team and with the quality team
Maintain various training data and prepare reports
Conduct PKT's for associates on the floor
Conduct TNI/TNA to understand process requirements and roll out action plans
Consult with TL's/peers & RM to identify and drive process improvement initiatives
Qualifications :
Minimum 1.8 years’ previous experience as a trainer, corporate training specialist, or related position.
Required Skills :
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
Experience with technologies and best practices for instructional manuals and teaching platforms
Good interpersonal skills and communication with all levels of management
Able to multitask, prioritize, and manage time efficiently
Leadership, team building, and management skills
Preferred Skills :
Candidates with prior Training Experience in Voice handling process would be preferred.
Equal Opportunity Statement :
We are committed to diversity and inclusivity.
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