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Job Description & How to Apply Below
Green Edge Energy LLP, based in Surat, Gujarat, has been a leading force in the solar energy sector since 2017. With over 10 years of industry expertise, the company has built a reputation for delivering high-efficiency and scalable solar solutions. Serving more than 1,000 B2B clients and completing over 80,000 on-grid inverter installations, Green Edge Energy is committed to advancing clean energy adoption in West India.
As the authorized distributor for renowned brands like Deye Solar Inverters and Saatvik Solar Panels, Green Edge Energy offers cutting-edge products including on-grid and hybrid solar solutions, lithium batteries, and advanced energy storage systems. At Green Edge Energy, we are dedicated to empowering communities through sustainable energy solutions.
Role Description
This is a full-time on-site role for a Telecalling Manager, based in Surat. The Telecalling Manager will oversee the telecalling team, train and mentor staff, and ensure achievement of call targets. The role includes managing customer inquiries, maintaining detailed call records, developing scripts, and implementing telecalling strategies. Additionally, the manager will collaborate with the sales department to generate leads, provide personalized customer service, and contribute towards achieving the company's sales objectives.
Qualifications
Proven experience in team management and leadership within a telecalling or customer service environment
Strong communication, active listening, and interpersonal skills
Ability to cultivate and maintain customer relationships and handle objections effectively
Proficiency in developing and managing telecalling scripts, tracking metrics, and providing analysis
Familiarity with CRM and call center management tools
Problem-solving skills and a focus on achieving team and organizational goals
Proactive attitude and ability to work in a fast-paced, results-driven environment
Bachelor's degree in Business, Communication, or a related field is preferred
Experience in the renewable energy or solar industry is a plus
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