Order & Shipping Processing Associate

Full job description
Salary:  ₹35,000 – ₹45,000/month gross base salary, plus up to approx. ₹28,600/month performance bonus, if earned. Bonus eligibility starts after the first full month of employment.

Hours:

Full-time, 48 hours per week

Schedule:

Monday to Friday, 9:00 AM to 7:00 PM U.S. EST — India night shift
Days Off/Vacation:
5 paid vacation days after one year of employment
Up to 6 paid days for National Indian Holidays

About the Rol
eWe are looking for a responsible and detail-oriented  Order & Shipping Processing Associat e to support our order fulfillment and shipping operations. In this role, you will process customer and vendor orders, create and manage shipping labels, track packages, and communicate with vendors to make sure orders are delivered accurately and on time

This position requires strong attention to detail, good spoken and written English, and the ability to work during overnight hours aligned with U.S. business operation

s.
Main Responsibilit
ies Process customer and vendor orders from start to fin
ish Create, review, and manage shipping lab
els Track packages and follow up on shipment sta
tus Communicate with vendors regarding order details, delivery timelines, and shipping iss
ues Maintain accurate records of orders, invoices, payments, and tracking informat
ion Verify order details and ensure information is correct before shipm
ent Follow up on delayed, missing, or incorrect shipme
nts Report order or shipping issues to the appropriate team memb
ers Support the team in ensuring timely delivery and high service qual

ity
Requirem
ents Experience in order processing, shipping coordination, logistics, vendor coordination, or supply chain sup
port

Good spoken and written English communication sk
ills Comfortable speaking with vendors and internal team mem
bers Basic knowledge of Microsoft Office, especially Excel and
Word Strong attention to detail and accu
racy Organized, reliable, and able to manage multiple orders at
once Ability to work under pressure and solve problems qui
ckly Willingness to work an overnight shift aligned with U.S. h

ours
Nice to
Have Bachelor’s degree in Business, Supply Chain, Operations, Commerce, or a related
field

Experience with shipping labels, package tracking, courier portals, or order management sy
stems

Experience working with international vendors or U.S.

-based
teams

Previous experience in e-commerce, jewelry, retail, or logistics opera

tions
Why Work W
ith UsSecure job with a company that has been in business for 35+
years

Opportunity to grow your career in e-commerce and oper
ations

Work with an international jewelry
brand

Learn order processing, shipping coordination, vendor communication, and U.S. business oper
ations

Be part of a stable, growing company with a global custome
r base

Paid vacation and Indian National Holiday be
nefits

Monthly performance bonus opportunity after the first full month of empl

oyment
About Brillia
is an established international jewelry brand with over 35 years of experience in the diamond and fine jewelry industry. We specialize in engagement rings, diamonds, and fine jewelry, serving customers across the United States and internati

onally.
We are growing our operations team in Surat and are looking for reliable, detail-oriented professionals who want to build a long-term career

with us.
Job Type:
Full-time

Pay: ₹35,000.00 - ₹45,000.00
per month
Benefits:

Paid
time off Ability to commute/
relocate:

Surat, Gujarat (Surat):
Reliably commute or planning to relocate before starting work (
Required)
Language:

English (
Required)
Shift avai
lability:

Night Shift (P
referred)
Day Shift (
Required)

Work Location:

In person