Head of Client Engagement & AI
Listed on 2026-11-07
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Customer Service/HelpDesk
Client Relationship Management -
Management
Client Relationship Management
PHIL is hiring a Manager, Client Engagement to lead a team that handles escalations from manufacturer clients’ field sales teams and drive cross-functional resolution. This role focuses on people leadership and operations improvement as AI triage expands.
You will report to the VP, HCP Engagement and collaborate with Client Success, Operational Excellence, and Product to raise the bar on service quality and client outcomes.
This Full Time position is for the Head of Client Engagement & AI Support role at PHIL.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Head of Client Engagement & AI Support role in the description above.
We appreciate your interest in this position.
Join PHIL and contribute to our ongoing work.
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