Host, Entertainment & Gaming, Customer Service Rep

• Culture & Community - engaging team events, monthly team recognition
• 401k, Roth IRA
• Financial Security - competitive salary, incentive bonus structure
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development

• Fun and Exciting Work Environment
• Culture & Community - engaging team events, monthly team recognition
• 401k, Roth IRA
• Financial Security - competitive salary, incentive bonus structure
• Generous Paid Time Off Policies
• Work-Life Balance
  - Flexible working schedule
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development

Overall, the role of a host or hostess at Uptown Alley is vital to creating a positive first impression, managing guest flow, and facilitating an enjoyable dining experience for guests. Their responsibilities encompass various tasks aimed at ensuring efficient operations and exceptional customer service in the front-of-house.

• Strategic and Financial Responsibilities
  • Upselling Opportunities
  • Table Optimization
• Operational Responsibilities
  • Waitlist Management
  • Reservation Management
  • Efficiency and Resource Allocation
• Customer Service Responsibilities
  • Customer Retention
  • Feedback and Improvement

• Certifications in food safety and sanitation, such as Serv Safe or Safe Food Handling
• High School Diploma or Equivalent
• Physical Stamina and Endurance-ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environment

Desirable
- Previous experience in a high volume restaurant

• Customer Service Skills
• Communication Skills Organizational Skills
• Desirable
  - Problem-Solving Skills
• Technological Proficiency
  • Guest Management Systems
  • Desirable - POS Systems

Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven.

• English
• Desirable
  - Spanish

Department:
Operations/Culinary

Location:

On-Site

Travel Required:

No

Working Pattern:
Monday-Friday, Weekends, Nights, Holidays

Reports To:

General Manager/AGM

Collaborates With:
Management team, Administrative support

Supports & Engages With: FOH, BOH

Compensation: $16.00 per hour

At Uptown Alley, we’re more than just a place for entertainment; we’re the ultimate destination for families, friends, and fun‑seekers of all ages. With venues in Richmond, VA, Manassas VA, and Surprise AZ, we are proud to offer a one‑of‑a‑kind experience that combines excitement, laughter, and unforgettable memories.

Our mission is simple yet profound - to create moments of joy and connection for everyone who walks through our doors. Whether it's a child's first time bowling, a family bonding over one of our many arcade games, or friends getting together and enjoying our amazing food, full bar, and live music, we strive to "strike up the fun" and make ever visit memorable.

Step into our world and be amazed by our array of attractions designed to delight and thrill. From our world class bowling lanes, to interactive games and challenges, there's something for everyone here. Whether you're a gamer, or a fan of classic family fun, you'll find it all under our roof.

We believe in creating a welcoming and family-friendly environment where laughter fills the air and smiles are contagious. Our center is designed with families in mind, offering safe and clean facilities where parents can relax and enjoy quality time with their loved ones.

At Uptown Alley, customer satisfaction is our top priority.…